©THEBRIGHT EXAM STUDY SOLUTIONS 8/22/2024 12:54 PM
Medical Office Management Exam Questions
And Correct Answers
All of the following are included in financial management EXCEPT
a. banking.
b. billing.
c. collections.
d. salary review. - answer✔✔d. salary review.
Along with knowledge of the clinical skills needed to run an efficient medical office, an office
manager needs effective administrative and ________ skills. - answer✔✔communication
During staff meetings, ________ are generally recorded for future reference and distributed for
review before the next meeting. - answer✔✔minutes
________ employees is vital to maintaining a positive working environment and efficiently
running a medical office. - answer✔✔Motivating
________ leaders tend to be very direct. - answer✔✔Authoritarian
In situations where employees are NOT performing up to the standard set for them, the
________ may satisfy the legal requirements for documentation for rightful termination. -
answer✔✔performance evaluation
All of the following are likely to lead to immediate termination EXCEPT
a. medication error.
b. drug use.
c. sleeping on the job.
d. intoxication. - answer✔✔medication error.
Any employee incident must be carefully documented with all of the following EXCEPT
a. time of incident.
, ©THEBRIGHT EXAM STUDY SOLUTIONS 8/22/2024 12:54 PM
b. mother's maiden name.
c. date of incident.
d. objective statement regarding what happened. - answer✔✔mother's maiden name.
Patients need ________ all the caregivers they come into contact with in the office. -
answer✔✔an introduction to
The recruitment and ________ process is used when a medical practice needs to replace a staff
member who has left or when more staff is needed for an expanding practice. -
answer✔✔selection
All of the following are personnel management responsibilities/duties EXCEPT
a. recruitment and selection.
b. inventory.
c. probation.
d. performance and salary review. - answer✔✔inventory.
Being ________ to your employees creates a positive rapport so that any problems that may arise
can often be dealt with swiftly and efficiently. - answer✔✔visible
All of the following are valid operation instructions when using a fire extinguisher EXCEPT
a. pull the pin.
b. aim high toward the top of the fire.
c. aim low toward the base of the fire.
d. sweep the area from side to side. - answer✔✔aim high toward the top of the fire.
Which of the following is NOT useful when putting together a patient information booklet?
a. Use large print for elderly readers' benefit.
b. Write the booklet with the typical reader in mind.
c. Provide a list of regular office hours.
d. Include long paragraphs of information. - answer✔✔Include long paragraphs of information.
Before establishing a time management system, it is important to define the office ________
with the physician. - answer✔✔goals
Some offices require that the in-basket of the day's mail and incoming laboratory reports be
________ before the end of the day. - answer✔✔emptied
Medical Office Management Exam Questions
And Correct Answers
All of the following are included in financial management EXCEPT
a. banking.
b. billing.
c. collections.
d. salary review. - answer✔✔d. salary review.
Along with knowledge of the clinical skills needed to run an efficient medical office, an office
manager needs effective administrative and ________ skills. - answer✔✔communication
During staff meetings, ________ are generally recorded for future reference and distributed for
review before the next meeting. - answer✔✔minutes
________ employees is vital to maintaining a positive working environment and efficiently
running a medical office. - answer✔✔Motivating
________ leaders tend to be very direct. - answer✔✔Authoritarian
In situations where employees are NOT performing up to the standard set for them, the
________ may satisfy the legal requirements for documentation for rightful termination. -
answer✔✔performance evaluation
All of the following are likely to lead to immediate termination EXCEPT
a. medication error.
b. drug use.
c. sleeping on the job.
d. intoxication. - answer✔✔medication error.
Any employee incident must be carefully documented with all of the following EXCEPT
a. time of incident.
, ©THEBRIGHT EXAM STUDY SOLUTIONS 8/22/2024 12:54 PM
b. mother's maiden name.
c. date of incident.
d. objective statement regarding what happened. - answer✔✔mother's maiden name.
Patients need ________ all the caregivers they come into contact with in the office. -
answer✔✔an introduction to
The recruitment and ________ process is used when a medical practice needs to replace a staff
member who has left or when more staff is needed for an expanding practice. -
answer✔✔selection
All of the following are personnel management responsibilities/duties EXCEPT
a. recruitment and selection.
b. inventory.
c. probation.
d. performance and salary review. - answer✔✔inventory.
Being ________ to your employees creates a positive rapport so that any problems that may arise
can often be dealt with swiftly and efficiently. - answer✔✔visible
All of the following are valid operation instructions when using a fire extinguisher EXCEPT
a. pull the pin.
b. aim high toward the top of the fire.
c. aim low toward the base of the fire.
d. sweep the area from side to side. - answer✔✔aim high toward the top of the fire.
Which of the following is NOT useful when putting together a patient information booklet?
a. Use large print for elderly readers' benefit.
b. Write the booklet with the typical reader in mind.
c. Provide a list of regular office hours.
d. Include long paragraphs of information. - answer✔✔Include long paragraphs of information.
Before establishing a time management system, it is important to define the office ________
with the physician. - answer✔✔goals
Some offices require that the in-basket of the day's mail and incoming laboratory reports be
________ before the end of the day. - answer✔✔emptied
