KSV 12 UPDATED Exam Questions and
CORRECT Answers
When is the appropriate time to use a beverage tray? - Correct Answer- When serving drinks
not during cart service (when serving more than two beverage items)
What are hot cups used for (look like coffee cups)? - Correct Answer- -coffee
-tea
-drinks delivered to the FD
What are cold cups (clear plastic) used for? - Correct Answer- Items that are not hot such as
soda and juice
What app does an IFC use to accept payments for inflight purchases? - Correct Answer-
TS4/eGATE
What is the service bag used for? - Correct Answer- To carry buy-onboard products (if there
is not a service bag available use an empty drawer or snack basket)
When should fresh coffee be brewed? - Correct Answer- Before service
When do you provide a customer with a stir stick? - Correct Answer- When they order coffee,
tea or a mixed drink
Where do you put the ice scoop on your cart? - Correct Answer- The side hanging ice bucket
What is the ice mallet used for? - Correct Answer- Breaking apart clumped ice
Where is the ice tub located? - Correct Answer- At the bottom of the beverage cart
T or F Blue bags are used to collect waste? - Correct Answer- True
, T or F White bags are used to collect recyclable items? - Correct Answer- True (all domestic
blue cities currently accept onboard recycling)
What do IFCs use gloves for? - Correct Answer- Waste collection, blue turn, and medical
events
When are hot towels delivered to customers and using what tool? - Correct Answer- On
longer flights, use a tong to pass it to the customer
T or F You CAN touch dry ice with you bare hands? - Correct Answer- False (never handle
dry ice with bare hands, use napkins or towels to move it)
What does JetBlue use dry ice for during flight? - Correct Answer- One pound blocks are on
all beverage carts and fresh food carts to keep items frozen/fresh
What are carafes used for? - Correct Answer- To serve coffee and hot water for tea from cart
What are drink order pads used for? - Correct Answer- Used to take orders for beverages
when not serving from a cart
During beverage service name three items located on top of an IFC's cart. - Correct Answer- -
Cart topper (for cups and lids)
-condiment caddy and IPAD storage container (place IPAD upright to view customers names)
How much money can a IFC earn for each approved JetBlue Card and JetBlue Plus card
sold? - Correct Answer- $50.00
When can an IFC obtain card applications? - Correct Answer- The crew lounge
What should be listed in the promotional code box on each application? - Correct Answer-
Write/use pre-printed labels (like Clinton will do) of your 5 digit crewmember ID
CORRECT Answers
When is the appropriate time to use a beverage tray? - Correct Answer- When serving drinks
not during cart service (when serving more than two beverage items)
What are hot cups used for (look like coffee cups)? - Correct Answer- -coffee
-tea
-drinks delivered to the FD
What are cold cups (clear plastic) used for? - Correct Answer- Items that are not hot such as
soda and juice
What app does an IFC use to accept payments for inflight purchases? - Correct Answer-
TS4/eGATE
What is the service bag used for? - Correct Answer- To carry buy-onboard products (if there
is not a service bag available use an empty drawer or snack basket)
When should fresh coffee be brewed? - Correct Answer- Before service
When do you provide a customer with a stir stick? - Correct Answer- When they order coffee,
tea or a mixed drink
Where do you put the ice scoop on your cart? - Correct Answer- The side hanging ice bucket
What is the ice mallet used for? - Correct Answer- Breaking apart clumped ice
Where is the ice tub located? - Correct Answer- At the bottom of the beverage cart
T or F Blue bags are used to collect waste? - Correct Answer- True
, T or F White bags are used to collect recyclable items? - Correct Answer- True (all domestic
blue cities currently accept onboard recycling)
What do IFCs use gloves for? - Correct Answer- Waste collection, blue turn, and medical
events
When are hot towels delivered to customers and using what tool? - Correct Answer- On
longer flights, use a tong to pass it to the customer
T or F You CAN touch dry ice with you bare hands? - Correct Answer- False (never handle
dry ice with bare hands, use napkins or towels to move it)
What does JetBlue use dry ice for during flight? - Correct Answer- One pound blocks are on
all beverage carts and fresh food carts to keep items frozen/fresh
What are carafes used for? - Correct Answer- To serve coffee and hot water for tea from cart
What are drink order pads used for? - Correct Answer- Used to take orders for beverages
when not serving from a cart
During beverage service name three items located on top of an IFC's cart. - Correct Answer- -
Cart topper (for cups and lids)
-condiment caddy and IPAD storage container (place IPAD upright to view customers names)
How much money can a IFC earn for each approved JetBlue Card and JetBlue Plus card
sold? - Correct Answer- $50.00
When can an IFC obtain card applications? - Correct Answer- The crew lounge
What should be listed in the promotional code box on each application? - Correct Answer-
Write/use pre-printed labels (like Clinton will do) of your 5 digit crewmember ID
