Certified Travel Agent UPDATED Exam
Questions and CORRECT Answers
The \channels \through \which \you've \chosen \to \distribute \your \special \interest \travel \product \
describe \which \aspect \of \your \marketing \strategy? \- \correct \Answers \✔✔ \-Place
A \marketing \plan \for \a \special \interest \travel \business \should \include \a \description \of \the \target \
audience. \- \correct \Answers \✔✔ \-True
Promoting \special \interest \travel \includes \each \of \the \following \except: \Image \and \Logo \The \
Internet \and \E-Marketing \Advertising \Negotiating \- \correct \Answers \✔✔ \-Negotiating
Your \chosen \specialty \should \be \consistent \with \your \own \interests \and \that \of \your \overall \
business \plan. \- \correct \Answers \✔✔ \-True
Selling \to \niche \markets \is \more \labor-intensive \than \selling \mass-market \products. \- \correct \
Answers \✔✔ \-True
Which \of \the \following \demographic \groups \demonstrates \a \growing \trend \toward \luxury \and \
several \trips \each \year? \Affluents \Baby \Boomers \Millennials \Senior \Citizens \- \correct \Answers \✔✔
\-Millennials
Which \of \the \following \travel \experiences \is \not \considered \a \special \interest \market? \- \correct \
Answers \✔✔ \-All-Inclusive \Resort
If \you're \purchasing \print \or \online \advertising \for \your \specialty \rather \than \the \full-service \
nature \of \your \business, \it's \not \necessary \to \find \out \which \publications \or \websites \your \
potential \buyers \read. \- \correct \Answers \✔✔ \-False
A \concise \overview \of \why \you \are \in \the \business \of \selling \your \particular \special \interest \
niche \is \known \as \a \- \correct \Answers \✔✔ \-Mission \Statement
The \growth \of \special \interest \travel \is \limited \to \Baby \Boomers, \and \Generations \X \and \Y. \- \
correct \Answers \✔✔ \-False
, Kavan \Jordan's \goal \is \to \conduct \acceptable \orientations \for \all \new \travel \counselors \by \the \
end \of \the \calendar \year. \Which \of \the \basic \criteria \of \goal \setting \is \missing \from \this \
statement? \- \correct \Answers \✔✔ \-It \is \not \measurable.
When \it \comes \to \making \important \team \decisions, \consensus \is \more \effective \than \voting. \- \
correct \Answers \✔✔ \-True
A \team \member \who \attempts \to \compromise \or \bargain \with \other \team \members \
demonstrates \which \of \the \following \approaches \to \resolving \conflict? \- \correct \Answers \✔✔ \-
Negotiating
Which \of \the \steps \below \should \be \taken \initially \to \ensure \conflict \is \viewed \positively? \- \
correct \Answers \✔✔ \-Regularly \elicit \and \communicate \true \thoughts \and \feelings
The \first \step \in \solving \a \problem \is \to \- \correct \Answers \✔✔ \-sense \the \problem.
Shy \people \are \ineffective \networkers. \- \correct \Answers \✔✔ \-False
During \team \meetings, \team \members \should \thoroughly \discuss \why \things \can \happen \before \
debating \why \they \cannot. \- \correct \Answers \✔✔ \-True
Which \of \the \following \is \not \a \characteristic \of \a \productive \team? \- \correct \Answers \✔✔ \-
Team \members \have \individual \missions.
A \team \should \be \given \the \freedom \to \act \so \that \mistakes \will \be \made \and \lessons \can \be \
learned. \- \correct \Answers \✔✔ \-True
When \dealing \with \conflict, \teams \need \to \negotiate \more \than \innovate. \- \correct \Answers \
✔✔ \-False
Which \of \the \following \describes \an \internal \time \waster \that \is \within \your \contro \- \correct \
Answers \✔✔ \-Procrastination
The \best \way \to \get \the \job \done \is \to \do \it \yourself. \- \correct \Answers \✔✔ \-False
A \well-thought-out \plan \can \shorten \the \gap \between \what \you \want \to \accomplish \and \what \
you \actually \do \accomplish. \- \correct \Answers \✔✔ \-True
A \tool \that \requires \you \to \keep \a \diary \of \your \activities \to \show \you \how \you \use \your \time \
is \known \as \a \- \correct \Answers \✔✔ \-Time \Log
By \asking \yourself \if \a \task \relates \to \your \mission, \you \are \attempting \to \prioritize \the \task \by \
determining \its \relative \- \correct \Answers \✔✔ \-Importance
If \you \postpone \work \to \the \last \minute, \you \likely \will \do \a \better \job. \- \correct \Answers \✔✔ \-
False
Questions and CORRECT Answers
The \channels \through \which \you've \chosen \to \distribute \your \special \interest \travel \product \
describe \which \aspect \of \your \marketing \strategy? \- \correct \Answers \✔✔ \-Place
A \marketing \plan \for \a \special \interest \travel \business \should \include \a \description \of \the \target \
audience. \- \correct \Answers \✔✔ \-True
Promoting \special \interest \travel \includes \each \of \the \following \except: \Image \and \Logo \The \
Internet \and \E-Marketing \Advertising \Negotiating \- \correct \Answers \✔✔ \-Negotiating
Your \chosen \specialty \should \be \consistent \with \your \own \interests \and \that \of \your \overall \
business \plan. \- \correct \Answers \✔✔ \-True
Selling \to \niche \markets \is \more \labor-intensive \than \selling \mass-market \products. \- \correct \
Answers \✔✔ \-True
Which \of \the \following \demographic \groups \demonstrates \a \growing \trend \toward \luxury \and \
several \trips \each \year? \Affluents \Baby \Boomers \Millennials \Senior \Citizens \- \correct \Answers \✔✔
\-Millennials
Which \of \the \following \travel \experiences \is \not \considered \a \special \interest \market? \- \correct \
Answers \✔✔ \-All-Inclusive \Resort
If \you're \purchasing \print \or \online \advertising \for \your \specialty \rather \than \the \full-service \
nature \of \your \business, \it's \not \necessary \to \find \out \which \publications \or \websites \your \
potential \buyers \read. \- \correct \Answers \✔✔ \-False
A \concise \overview \of \why \you \are \in \the \business \of \selling \your \particular \special \interest \
niche \is \known \as \a \- \correct \Answers \✔✔ \-Mission \Statement
The \growth \of \special \interest \travel \is \limited \to \Baby \Boomers, \and \Generations \X \and \Y. \- \
correct \Answers \✔✔ \-False
, Kavan \Jordan's \goal \is \to \conduct \acceptable \orientations \for \all \new \travel \counselors \by \the \
end \of \the \calendar \year. \Which \of \the \basic \criteria \of \goal \setting \is \missing \from \this \
statement? \- \correct \Answers \✔✔ \-It \is \not \measurable.
When \it \comes \to \making \important \team \decisions, \consensus \is \more \effective \than \voting. \- \
correct \Answers \✔✔ \-True
A \team \member \who \attempts \to \compromise \or \bargain \with \other \team \members \
demonstrates \which \of \the \following \approaches \to \resolving \conflict? \- \correct \Answers \✔✔ \-
Negotiating
Which \of \the \steps \below \should \be \taken \initially \to \ensure \conflict \is \viewed \positively? \- \
correct \Answers \✔✔ \-Regularly \elicit \and \communicate \true \thoughts \and \feelings
The \first \step \in \solving \a \problem \is \to \- \correct \Answers \✔✔ \-sense \the \problem.
Shy \people \are \ineffective \networkers. \- \correct \Answers \✔✔ \-False
During \team \meetings, \team \members \should \thoroughly \discuss \why \things \can \happen \before \
debating \why \they \cannot. \- \correct \Answers \✔✔ \-True
Which \of \the \following \is \not \a \characteristic \of \a \productive \team? \- \correct \Answers \✔✔ \-
Team \members \have \individual \missions.
A \team \should \be \given \the \freedom \to \act \so \that \mistakes \will \be \made \and \lessons \can \be \
learned. \- \correct \Answers \✔✔ \-True
When \dealing \with \conflict, \teams \need \to \negotiate \more \than \innovate. \- \correct \Answers \
✔✔ \-False
Which \of \the \following \describes \an \internal \time \waster \that \is \within \your \contro \- \correct \
Answers \✔✔ \-Procrastination
The \best \way \to \get \the \job \done \is \to \do \it \yourself. \- \correct \Answers \✔✔ \-False
A \well-thought-out \plan \can \shorten \the \gap \between \what \you \want \to \accomplish \and \what \
you \actually \do \accomplish. \- \correct \Answers \✔✔ \-True
A \tool \that \requires \you \to \keep \a \diary \of \your \activities \to \show \you \how \you \use \your \time \
is \known \as \a \- \correct \Answers \✔✔ \-Time \Log
By \asking \yourself \if \a \task \relates \to \your \mission, \you \are \attempting \to \prioritize \the \task \by \
determining \its \relative \- \correct \Answers \✔✔ \-Importance
If \you \postpone \work \to \the \last \minute, \you \likely \will \do \a \better \job. \- \correct \Answers \✔✔ \-
False
