WGU C202 Chapter 14
_____ occurs when employees are committed to, involved with, enthusiastic about, and passionate
about their work. - correct answer ✔✔Employee engagement
Career advancement opportunities, satisfaction with the firm's business decisions, feeling confident in
the organization's reputation as a great place to work, and the balance between work and life are all top
drivers of what? - correct answer ✔✔retention
Senior management being sincerely interested in employee well-being, the organization's reputation in
the community, giving employees an appropriate amount of decision-making authority, and quickly
resolving customer concerns are all drivers of which of the following? - correct answer ✔✔employee
engagement
Competitive healthcare benefits, a convenient work location, a flexible schedule, and competitive base
pay are all drivers of which of the following? - correct answer ✔✔employee attraction
Animal shelter employees who are committed to the organization because of its goal of finding good
homes for all pets are an example of _____ commitment. - correct answer ✔✔affective
_____ commitment leads employees to stay with an organization because they feel that they have too. -
correct answer ✔✔continuance
_____ commitment leads employees to stay with an organization because they feel they should. - correct
answer ✔✔normative
_____ commitment leads employees to stay with an organization because they want to. - correct answer
✔✔affective
_____ turnover methods include a written or verbal resignation, not reporting for work as assigned, or
retiring. - correct answer ✔✔voluntary
_____ occurs when employees are committed to, involved with, enthusiastic about, and passionate
about their work. - correct answer ✔✔Employee engagement
Career advancement opportunities, satisfaction with the firm's business decisions, feeling confident in
the organization's reputation as a great place to work, and the balance between work and life are all top
drivers of what? - correct answer ✔✔retention
Senior management being sincerely interested in employee well-being, the organization's reputation in
the community, giving employees an appropriate amount of decision-making authority, and quickly
resolving customer concerns are all drivers of which of the following? - correct answer ✔✔employee
engagement
Competitive healthcare benefits, a convenient work location, a flexible schedule, and competitive base
pay are all drivers of which of the following? - correct answer ✔✔employee attraction
Animal shelter employees who are committed to the organization because of its goal of finding good
homes for all pets are an example of _____ commitment. - correct answer ✔✔affective
_____ commitment leads employees to stay with an organization because they feel that they have too. -
correct answer ✔✔continuance
_____ commitment leads employees to stay with an organization because they feel they should. - correct
answer ✔✔normative
_____ commitment leads employees to stay with an organization because they want to. - correct answer
✔✔affective
_____ turnover methods include a written or verbal resignation, not reporting for work as assigned, or
retiring. - correct answer ✔✔voluntary
