WGU C202 Chapter 4
The organization's basic purpose and the scope of its operations is called its ___. - correct answer
✔✔mission
If an organization uses the principle of taking care of employees to guide its decisions and goals, then
this is an example of core ___. - correct answer ✔✔values
The human resource ___ process reconciles labor supply and demand gaps with action plans designed to
help the organization manage anticipated talent surpluses or shortages. - correct answer ✔✔planning
Adding more tasks at the same level of responsibility and skill related to an employee's current position
is called ___. - correct answer ✔✔job enlargement
Moving workers through a variety of jobs to increase their interest and motivation is called___. - correct
answer ✔✔job rotation
Preparing employees in more than one job or in multiple skills to enable them to do different jobs is
called ___. - correct answer ✔✔cross-training
___ is a type of horizontal job expansion. - correct answer ✔✔job enlargement
When a secretary's job responsibilities include receiving visitors and answering phones and are then
expanded to include typing letters and sorting mail, it is called ____. - correct answer ✔✔job
enlargement
When a secretarial workgroup takes turns answering the phones, sorting mail, and typing and filling
correspondence, it is an example of ____. - correct answer ✔✔job rotation
A systematic process used to identify and describe the important aspects of a job and the worker
characteristics needed to succeed is called. - correct answer ✔✔job analysis
The organization's basic purpose and the scope of its operations is called its ___. - correct answer
✔✔mission
If an organization uses the principle of taking care of employees to guide its decisions and goals, then
this is an example of core ___. - correct answer ✔✔values
The human resource ___ process reconciles labor supply and demand gaps with action plans designed to
help the organization manage anticipated talent surpluses or shortages. - correct answer ✔✔planning
Adding more tasks at the same level of responsibility and skill related to an employee's current position
is called ___. - correct answer ✔✔job enlargement
Moving workers through a variety of jobs to increase their interest and motivation is called___. - correct
answer ✔✔job rotation
Preparing employees in more than one job or in multiple skills to enable them to do different jobs is
called ___. - correct answer ✔✔cross-training
___ is a type of horizontal job expansion. - correct answer ✔✔job enlargement
When a secretary's job responsibilities include receiving visitors and answering phones and are then
expanded to include typing letters and sorting mail, it is called ____. - correct answer ✔✔job
enlargement
When a secretarial workgroup takes turns answering the phones, sorting mail, and typing and filling
correspondence, it is an example of ____. - correct answer ✔✔job rotation
A systematic process used to identify and describe the important aspects of a job and the worker
characteristics needed to succeed is called. - correct answer ✔✔job analysis
