WGU Managing Human Capital - C202 -
chap13
labor union - correct answer ✔✔a group of at least two employees who band together as a single entity
to address pay, hours, and working conditions with their employer
Open shop - correct answer ✔✔does not discriminate based on union membership in employing or
keeping workers
Labor Management Reporting and Disclosure Act of 1959 - correct answer ✔✔(the Landrum-Griffin Act)
outlined a Bill of Rights for union members and sets up procedures for union elections, discipline, and
financial reporting
card check - correct answer ✔✔employees sign a card of support if they are in favor of unionization; if a
majority of workers (over 50 percent) sign a union authorization card, the NRLB requires the employer to
recognize the union without a secret ballot election
decertification - correct answer ✔✔an election to determine if a majority of employees want to no
longer be represented by a union
hard bargaining - correct answer ✔✔taking a strong position on an issue
surface bargaining - correct answer ✔✔going through the motions of negotiations with no intent of
reaching an agreement
collective bargaining agreement - correct answer ✔✔a legal written contract between organized labor
and an employer that is enforceable through the negotiated grievance and arbitration procedure
Negotiation - correct answer ✔✔a process in which two or more parties make offers, counteroffers, and
concessions in order to reach an agreement
, Distributive negotiation - correct answer ✔✔occurs under zero-sum conditions, where any gain to one
party is offset by an equivalent loss to the other party
Integrative negotiation - correct answer ✔✔a win-win negotiation in which the agreement involves no
loss to either party
collective bargaining - correct answer ✔✔when the employer and union negotiate in good faith on
wages, benefits, work hours, and other employment terms and conditions
Mediation - correct answer ✔✔using a neutral third party to attempt to resolve the dispute through
facilitation
Arbitration - correct answer ✔✔an impartial third party acts as both judge and jury in imposing a binding
decision on both negotiating parties
Rights arbitration - correct answer ✔✔covers disputes over the interpretation of an existing contract,
and is often used in settling grievances
Interest arbitration - correct answer ✔✔resolves disputes over the terms of a collective bargaining
agreement currently being negotiated
Strikes - correct answer ✔✔union members refuse to work, halting production or services
boycott - correct answer ✔✔union members refuse to use or buy the firm's products to exert economic
pressure on management
secondary boycott - correct answer ✔✔when a union encourages third parties such as customers and
suppliers to stop doing business with the company
lockout - correct answer ✔✔management keeps employees away from the workplace and uses
management staff or replacements to run the business
chap13
labor union - correct answer ✔✔a group of at least two employees who band together as a single entity
to address pay, hours, and working conditions with their employer
Open shop - correct answer ✔✔does not discriminate based on union membership in employing or
keeping workers
Labor Management Reporting and Disclosure Act of 1959 - correct answer ✔✔(the Landrum-Griffin Act)
outlined a Bill of Rights for union members and sets up procedures for union elections, discipline, and
financial reporting
card check - correct answer ✔✔employees sign a card of support if they are in favor of unionization; if a
majority of workers (over 50 percent) sign a union authorization card, the NRLB requires the employer to
recognize the union without a secret ballot election
decertification - correct answer ✔✔an election to determine if a majority of employees want to no
longer be represented by a union
hard bargaining - correct answer ✔✔taking a strong position on an issue
surface bargaining - correct answer ✔✔going through the motions of negotiations with no intent of
reaching an agreement
collective bargaining agreement - correct answer ✔✔a legal written contract between organized labor
and an employer that is enforceable through the negotiated grievance and arbitration procedure
Negotiation - correct answer ✔✔a process in which two or more parties make offers, counteroffers, and
concessions in order to reach an agreement
, Distributive negotiation - correct answer ✔✔occurs under zero-sum conditions, where any gain to one
party is offset by an equivalent loss to the other party
Integrative negotiation - correct answer ✔✔a win-win negotiation in which the agreement involves no
loss to either party
collective bargaining - correct answer ✔✔when the employer and union negotiate in good faith on
wages, benefits, work hours, and other employment terms and conditions
Mediation - correct answer ✔✔using a neutral third party to attempt to resolve the dispute through
facilitation
Arbitration - correct answer ✔✔an impartial third party acts as both judge and jury in imposing a binding
decision on both negotiating parties
Rights arbitration - correct answer ✔✔covers disputes over the interpretation of an existing contract,
and is often used in settling grievances
Interest arbitration - correct answer ✔✔resolves disputes over the terms of a collective bargaining
agreement currently being negotiated
Strikes - correct answer ✔✔union members refuse to work, halting production or services
boycott - correct answer ✔✔union members refuse to use or buy the firm's products to exert economic
pressure on management
secondary boycott - correct answer ✔✔when a union encourages third parties such as customers and
suppliers to stop doing business with the company
lockout - correct answer ✔✔management keeps employees away from the workplace and uses
management staff or replacements to run the business
