Chapter 1)
competitive advantage
doing something differently from the competition that leads to outperformance and success
Employee handbooks
print or online materials that document the organization's HRM policies and procedures
shared service center
centralizes routine, transaction-based HRM activities
Outsourcing
hiring an external vendor to do work rather than doing it internally
professional employer organization
a company that leases employees to companies that need them
Human resource management
the organizational function responsible for attracting, hiring, developing, rewarding, and retaining talent