Texas Roadhouse Menu Test PASSED Exam Questions and CORRECT Answers

Server with HEART Final UPDATED
Exam Questions and CORRECT Answers
A server with HEART can use the drink menu to help suggest specific drinks.
A. True
B. False - CORRECT ANSWER- A. True


After guests have been seated, what is the best way for a Server with Heart to approach the
table?
A. Get to the table as quickly as possible, give your name, and flag the table
B. Be friendly, energetic, and fun . Smile. Flag and inventory the table. Welcome your guests,
and give your name.
C. Arrive at the table within 45 seconds with bev naps and straws. Give your name and ask
about drinks and appetizers.
D. Give the guests time to look over food and drink menu. When you arrive at the table, get
the drink, appetizer, and dinner orders. - CORRECT ANSWER- B. Be friendly, energetic, and
fun . Smile. Flag and inventory the table. Welcome your guests, and give your name


An item that has been overcooked and must be replaced with a new item is known as:
A. Recook
B. Upcook - CORRECT ANSWER- A. Recook


An item that is not cooked to the guest's satisfaction and must be placed back on the grill is
known as:
A. Recook
B. Upcook - CORRECT ANSWER- B. Upcook


At the end of the meal:
A. Deliver exact change; never assume you can keep it
B. invite the guests back
C. Bring to-go supplies if needed
D. All of the above - CORRECT ANSWER- D. All of the above

,Before entrees arrive when are drinks auto refilled?
A. When the guest asks
B. During downtime
C. When a Manager asks
D. When the glass is half full - CORRECT ANSWER- D. When the glass is half full


Card everyone who looks under ____________, and if in doubt, ask a Manager.
A.21
B. 25
C. 30
D. 35 - CORRECT ANSWER- C. 30


Define the term "86."
A. An item is no longer available
B. There are 86 specific food items available
C. There are 86 minutes to every dining experience
D. Informing the kitchen a 14 top will be rung in - 8 items in one order, 6 items in another -
CORRECT ANSWER- A. An item is no longer available


Define the term "flagging."
A. Placing a bev nap in front of a guest to signify they have been greeted
B. Putting a flag in the peanut bucket to show the table has first-time guests
C. Greeting a table with bread and bread plates
D. Informing the kitchen of a specialized order - CORRECT ANSWER- A. Placing a bev nap
in front of a guest to signify they have been greeted


Define the term "in the weeds."
A. Someone has been double-sat
B. Someone has little or nothing to do
C. Someone has time to help others

, D. Someone is behind in their job duties and needs help - CORRECT ANSWER- D.
Someone is behind in their job duties and needs help


Deliver appetizers within:
A. 12-15 minutes
B. 6-8 minutes
C. 4-5 minutes
D. 10-12 minutes - CORRECT ANSWER- B. 6-8 minutes


Don't ___________ the obvious, _______________ the obvious.
A. State, see
B. State, do
C. Ask, do
D. Do, state - CORRECT ANSWER- C. Ask, do


Each table should be treated as _______________.
A. Individuals
B. A quick table turn
C. Just another table
D. A group - CORRECT ANSWER- A. Individuals


Entrees are delivered within:
A. 8-10 minutes
B. Immediately after salads
C. 20-30 minutes
D. 12-15 minutes - CORRECT ANSWER- D. 12-15 minutes


How can you be attentive while delivering drinks?
A. Replace bev naps as needed and pre-bus empty glassware
B. Ask guests to move straw from old to new drink