Texas Roadhouse Validation PASSED Exam
Questions and CORRECT Answers
What is the H in service with HEART? (FEF) - CORRECT ANSWER- Howdy
Friendly, Energetic, Fun
-greet table within 15-45 seconds
-flag with bev nap
-be sure table is set correctly
-offer drinks and apps
What is the E in service with HEART? (KPC/C) - CORRECT ANSWER- Engage
Knowledge, Passion, Care/Concern
-serve drinks
-offer menu assistance through the story
-use pivot points
-repeat order and describe steak temperature
What is the A in service with HEART? (PPA) - CORRECT ANSWER- Arrive
Proud, Present, Attentive
-deliver apps 6-8 min
-deliver salads 5 min
-deliver entrees 12-15 min
-2 min/2 bite check up
-auto refill until food is delivered, then ask
-pre-bus
What is the R in service with HEART? (KCR) - CORRECT ANSWER- Respond
Kind, Courteous, Respectful
-maintain table
-use responses like "right away," "absolutely," "my pleasure"
, What is the T in service with HEART? (GMG) - CORRECT ANSWER- Thank
Genuine, Memorable, Grateful
-drop check
-don't rush
-show appreciation
What 2 steaks are on the T-Bone? - CORRECT ANSWER- filet and strip
Describe the boneless wings appetizer - CORRECT ANSWER- 8 oz of chicken served with
bleu cheese and 5 celery sticks
How many come in the rattlesnake bites? - CORRECT ANSWER- 10, comes with ranch or
blossom sauce
Describe the combo app - CORRECT ANSWER- choice of 3: potato skins, fried pickles,
boneless wings, rattlesnake bites
with 2 sauces
What comes on the grilled chicken salad? - CORRECT ANSWER- 8 oz chicken, jack cheese,
egg, tomato, bacon, red onion, 8 croutons
What comes on the chicken critter salad? - CORRECT ANSWER- 4 critters, jack and
cheddar cheese, egg, tomato, bacon
What comes on the steakhouse filet salad? - CORRECT ANSWER- 2 filet medallions, bleu
cheese, tomato, red onion, bacon, croutons mixed with italian dressing and bleu cheese on the
side
List all of the combos (12) - CORRECT ANSWER- 1. 6 sir and ribs
2. 8 sir and ribs
3. 6 sir and shrimp
4. 8 sir and shrimp
Questions and CORRECT Answers
What is the H in service with HEART? (FEF) - CORRECT ANSWER- Howdy
Friendly, Energetic, Fun
-greet table within 15-45 seconds
-flag with bev nap
-be sure table is set correctly
-offer drinks and apps
What is the E in service with HEART? (KPC/C) - CORRECT ANSWER- Engage
Knowledge, Passion, Care/Concern
-serve drinks
-offer menu assistance through the story
-use pivot points
-repeat order and describe steak temperature
What is the A in service with HEART? (PPA) - CORRECT ANSWER- Arrive
Proud, Present, Attentive
-deliver apps 6-8 min
-deliver salads 5 min
-deliver entrees 12-15 min
-2 min/2 bite check up
-auto refill until food is delivered, then ask
-pre-bus
What is the R in service with HEART? (KCR) - CORRECT ANSWER- Respond
Kind, Courteous, Respectful
-maintain table
-use responses like "right away," "absolutely," "my pleasure"
, What is the T in service with HEART? (GMG) - CORRECT ANSWER- Thank
Genuine, Memorable, Grateful
-drop check
-don't rush
-show appreciation
What 2 steaks are on the T-Bone? - CORRECT ANSWER- filet and strip
Describe the boneless wings appetizer - CORRECT ANSWER- 8 oz of chicken served with
bleu cheese and 5 celery sticks
How many come in the rattlesnake bites? - CORRECT ANSWER- 10, comes with ranch or
blossom sauce
Describe the combo app - CORRECT ANSWER- choice of 3: potato skins, fried pickles,
boneless wings, rattlesnake bites
with 2 sauces
What comes on the grilled chicken salad? - CORRECT ANSWER- 8 oz chicken, jack cheese,
egg, tomato, bacon, red onion, 8 croutons
What comes on the chicken critter salad? - CORRECT ANSWER- 4 critters, jack and
cheddar cheese, egg, tomato, bacon
What comes on the steakhouse filet salad? - CORRECT ANSWER- 2 filet medallions, bleu
cheese, tomato, red onion, bacon, croutons mixed with italian dressing and bleu cheese on the
side
List all of the combos (12) - CORRECT ANSWER- 1. 6 sir and ribs
2. 8 sir and ribs
3. 6 sir and shrimp
4. 8 sir and shrimp
