Texas Roadhouse Server Training
UPDATED Exam Questions and
CORRECT Answers
What is service with a HEART? - CORRECT ANSWER- H - Howdy (greeting 15-45
seconds)
E - Engage (Drinks/order 2-3 mins)
A - Arrive (apps 6-8 mins, entrees 12-15 mins)
R - Respond (Maintenance/Service 13 minutes)
T - Thank You (Wrap up 5 minutes)
What are the adjectives to associate with each letter in HEART? - CORRECT ANSWER- H -
Friendly, Energetic, Fun
E - Knowledgeable, Passionate, Care/Concern
A - Proud, Present, Attentive
R - Kind, Courteous, Respectful
T - Genuine, Memorable, Grateful
What are our made from scratch dressings? - CORRECT ANSWER- Ranch, Italian,
Thousand Island, Honey Mustard, Bleu Cheese, vinaigrette
What are the appetizers? - CORRECT ANSWER- Rattlesnakes - 10
Boneless Wings - 8 oz
Fried Pickles - 7 oz
Killer Ribs - 4 bone
Grilled Shrimp - 5 shrimp
Chili - Bowl/Cup
Cheese Fries
Cactus Blossom
House/Caesar Salad
, Combo app - wings, rattlesnake bites, tater skins
What is Our Story? - CORRECT ANSWER- Hand-Cut Steaks, Fall-Off-The-Bone Ribs,
Fresh-Baked Bread, Made-From-Scratch Sides and Dressings, Ice-Cold Beers, and
Legendary Margaritas
What are the sides? - CORRECT ANSWER- Steak Fries, Green Beans, Baked Potato, Sweet
Potato, Mashed Potato, House/Caesar Dressing, Veggies/Corn, Apple Sauce, Seasoned Rice,
Chili
What is a Smother? - CORRECT ANSWER- Jack Cheese, Onions, Mushrooms, and Gravy
What is a load? - CORRECT ANSWER- Bacon and Cheese
What sauce is served with the cactus blossom? - CORRECT ANSWER- Cajun Horseradish
What sauce is served with the cheese fries - CORRECT ANSWER- Ranch/(Jalapenos if
asked)
What sauce is served with the tater skins? - CORRECT ANSWER- Sour Cream
What sauce is served with the Boneless Wings? - CORRECT ANSWER- Bleu Cheese
What is the difference between the prime rib and the ribeye? - CORRECT ANSWER- The
prime rib is slow roasted and cut to order, the ribeye is seasoned, seared, and grilled
What are the ounces of the sirloin? - CORRECT ANSWER- 6 oz, 8 oz, 11 oz, and 16 oz
What two items on the menu come with three sides? - CORRECT ANSWER- The shrimp
skewers and medallions
What steak is the most tender? - CORRECT ANSWER- Filet
UPDATED Exam Questions and
CORRECT Answers
What is service with a HEART? - CORRECT ANSWER- H - Howdy (greeting 15-45
seconds)
E - Engage (Drinks/order 2-3 mins)
A - Arrive (apps 6-8 mins, entrees 12-15 mins)
R - Respond (Maintenance/Service 13 minutes)
T - Thank You (Wrap up 5 minutes)
What are the adjectives to associate with each letter in HEART? - CORRECT ANSWER- H -
Friendly, Energetic, Fun
E - Knowledgeable, Passionate, Care/Concern
A - Proud, Present, Attentive
R - Kind, Courteous, Respectful
T - Genuine, Memorable, Grateful
What are our made from scratch dressings? - CORRECT ANSWER- Ranch, Italian,
Thousand Island, Honey Mustard, Bleu Cheese, vinaigrette
What are the appetizers? - CORRECT ANSWER- Rattlesnakes - 10
Boneless Wings - 8 oz
Fried Pickles - 7 oz
Killer Ribs - 4 bone
Grilled Shrimp - 5 shrimp
Chili - Bowl/Cup
Cheese Fries
Cactus Blossom
House/Caesar Salad
, Combo app - wings, rattlesnake bites, tater skins
What is Our Story? - CORRECT ANSWER- Hand-Cut Steaks, Fall-Off-The-Bone Ribs,
Fresh-Baked Bread, Made-From-Scratch Sides and Dressings, Ice-Cold Beers, and
Legendary Margaritas
What are the sides? - CORRECT ANSWER- Steak Fries, Green Beans, Baked Potato, Sweet
Potato, Mashed Potato, House/Caesar Dressing, Veggies/Corn, Apple Sauce, Seasoned Rice,
Chili
What is a Smother? - CORRECT ANSWER- Jack Cheese, Onions, Mushrooms, and Gravy
What is a load? - CORRECT ANSWER- Bacon and Cheese
What sauce is served with the cactus blossom? - CORRECT ANSWER- Cajun Horseradish
What sauce is served with the cheese fries - CORRECT ANSWER- Ranch/(Jalapenos if
asked)
What sauce is served with the tater skins? - CORRECT ANSWER- Sour Cream
What sauce is served with the Boneless Wings? - CORRECT ANSWER- Bleu Cheese
What is the difference between the prime rib and the ribeye? - CORRECT ANSWER- The
prime rib is slow roasted and cut to order, the ribeye is seasoned, seared, and grilled
What are the ounces of the sirloin? - CORRECT ANSWER- 6 oz, 8 oz, 11 oz, and 16 oz
What two items on the menu come with three sides? - CORRECT ANSWER- The shrimp
skewers and medallions
What steak is the most tender? - CORRECT ANSWER- Filet
