MULTIPLE CHOICE QUESTIONS WITH CORRECT
ANSWERS A+ GRADE
1. In an interview, the nurse may find it necessary to take notes
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to aid his or her memory later. Which statement is true
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regarding note-taking?
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A) Note-taking may impede the nurse's observation of the patient's
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nonverbal behaviors.
c c
B) Note-taking allows the patient to continue at his or her own pace
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as the nurse records what is said.
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C) Note-taking allows the nurse to shift attention away from the
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patient, resulting in an increased comfort level.
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D) Note-taking allows the nurse to break eye contact with the
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patient, which may increase his or her level of comfort.
c c cANS: c c c c c c c cccccccccc cc
A) Note-taking may impede the nurse's observation of the patient's
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nonverbal behaviors.
c c
Page: 31 Some use of history forms and note-taking may be
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unavoidable. But be aware that note-taking during the interview has
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disadvantages. It breaks eye contact too often, and it shifts attention
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away from the patient, which diminishes his or her sense of
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importance. It also may interrupt the patient's narrative flow, and it
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impedes the observation of the patient's nonverbal behavior.
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,2. During an interview, the nurse states, "You mentioned
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shortness of breath. Tell me more about that." Which verbal
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skill is used with this statement?
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A) Reflection
c
B) Facilitation
c
C) Direct question
c c
D) Open-ended question
c c cccccccccc ANS: D) Open-ended question
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Page: 32 The open-ended question asks for narrative information. It
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states the topic to be discussed but only in general terms. The nurse
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should use it to begin the interview, to introduce a new section of
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questions, and whenever the person introduces a new topic.
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3. A nurse is taking complete health histories on all of the
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patients attending a wellness workshop. On the history form,
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one of the written questions asks, "You don't smoke, drink, or
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take drugs, do you?" This question is an example of:
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A) talking too much.
c c c
B) using confrontation.
c c
C) using biased or leading questions.
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D) using blunt language to deal with distasteful topics.
c c c c c c c c cccccccccc ANS: cc
C) using biased or leading questions.
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,Page: 36 This is an example of using leading or biased questions.
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Asking, "You don't smoke, do you?" implies that one answer is
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"better" than another. If the person wants to please someone, he or
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she is either forced to answer in a way corresponding to their
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implied values or is made to feel guilty when admitting the other
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answer.
c
4. During an interview, a parent of a hospitalized child is sitting
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in an open position. As the interviewer begins to discuss his
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son's treatment, however, he suddenly crosses his arms against
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his chest and crosses his legs. This would suggest that the
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parent is:
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A) just changing positions.
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B) more comfortable in this position.
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C) tired and needs a break from the interview.
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D) uncomfortable talking about his son's treatment.
c c c c c c cccccccccc ANS: D) ccc
uncomfortable talking about his son's treatment.
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Page: 37 Note the person's position. An open position with the
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extension of large muscle groups shows relaxation, physical
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comfort, and a willingness to share information. A closed position
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with the arms and legs crossed tends to look defensive and anxious.
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Note any change in posture. If a person in a relaxed position
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suddenly tenses, it suggests possible discomfort with the new topic.
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5. The nurse is interviewing a patient who has a hearing
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impairment. What techniques would be most beneficial in
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communicating with this patient?
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, A) Determine the communication method he prefers.
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B) Avoid using facial and hand gestures because most hearing-
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impaired people find this degrading. c c c c
C) Request a sign language interpreter before meeting with him to
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help facilitate the communication.
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D) Speak loudly and with exaggerated facial movement when
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talking with him because this helps with lip reading.
c c ANS: A)
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Determine the communication method he prefers.
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Pages: 40-41 The nurse should ask the deaf person the preferred
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way to communicate—by signing, lip reading, or writing. If the
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person prefers lip reading, then the nurse should be sure to face him
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or her squarely and have good lighting on the nurse's face. The
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nurse should not exaggerate lip movements because this distorts
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words. Similarly, shouting distorts the reception of a hearing aid the
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person may wear. The nurse should speak slowly and should
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supplement his or her voice with appropriate hand gestures or
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pantomime.
c
6. The nurse is performing a health interview on a patient who
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has a language barrier, and no interpreter is available. Which is
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the best example of an appropriate question for the nurse to ask
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in this situation?
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A) "Do you take medicine?"
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B) "Do you sterilize the bottles?"
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C) "Do you have nausea and vomiting?"
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