Smart Serve Practice Test
Questions and ANSWERS
Generally, what are the permissible hours for selling and
servingalcohol in a licensed establishment?
A. 9:00 a.m. to 2:00 a.m.
B. 11:00 a.m. to 6:00 a.m.
C. 10:00 a.m. to 4:00 pm
D. 10:00 am to 1:00 am
Which of the following statements is true in regards to BAC?
A. A BAC chart is the only way to find out how much a person can safely drink.
B. If the alcohol content is higher than a Standard Drink, BAC calculations will
need to be adjusted.
C. Body type and sex do not make a difference when determining a customer's
BAC level.
D. Intoxication begins with the fourth drink.
To be acceptable, identification must meet which of the
followingcriteria?
Select all that apply.
A. Be issued by the government.
B. Include the person's photo.
C. Include the person's date of birth.
E. Include the person's address.
Which of the following is an effective way of slowing down alcohol
service?
Select all that apply.
A. Water down the customer's drink.
, B. Asking a co-worker to take over for that customer.
C. Passing the table less frequently.
D. Offer food, water, and non-alcoholic drinks
13, What are the ways in which civil liability can arise?
Select all that apply.
A. Under the Liquor Licence Act (LLA).
B. By the police charging you with a crime.
C. By a court ruling of negligence, or a failure to provide "Duty of Care".
D. Under the Occupiers’ Liability Act (OLA).
Which of the following activities could lead the Alcohol and Gaming
Commission of Ontario (AGCO) to suspend a licence?
A. Carrying only one type of non-alcoholic beverage.
B. Serving customers under the age of 19.
C. Failing to list accurate food prices and descriptions in the menu.\
D. Selling only beer, wine, and spirits with higher alcohol content.
What does Duty of Care mean?
Select all that apply.
A. Servers must not serve a customer to the point of intoxication.
B. Servers must take reasonable, positive steps to protect others from harm.
C. Servers must take steps to stop an intoxicated customer from driving.
C. Servers are no longer responsible for an intoxicated customer once they leave.
A cashier notices a person, who appears to be underage, passing money to
a customer who is entering the store. The underage person waits outside
while the customer puts a six-pack of beer on the cashier's counter. What
should thecashier do?
, A. Sell the beer if the customer purchasing the alcohol has valid identification.
B. Refuse the sale because she suspects the customer is buying alcohol for an
underage person.
C. Sell the beer if the customer denies buying it for the underage person when
asked.
D. Call the police.
Which one of the following procedures would be most effective when
refusing entry to an individual?
A. Ask another guest to help you physically restrain the person from entering.
B. Get the manager while the person waits at the door.
C. Be pleasant, but firm while calmly stating the reasons for refusing
entry.
D. All of the above.
A customer arrives at your grocery check-out station at 8:15 Tuesday
morning. He wants to exchange a bottle of white wine for a bottle of red wine.
What could you do?
A. Make the exchange right away.
B. Tell the customer that you cannot exchange the wine until 9:00am or offer to
refund the customer's money instead.
C. Ask your manager for permission to exchange the wine right
away.
D. All of the above.
It is important to let your co-workers and manager know if you have
given a customer which rating?
Questions and ANSWERS
Generally, what are the permissible hours for selling and
servingalcohol in a licensed establishment?
A. 9:00 a.m. to 2:00 a.m.
B. 11:00 a.m. to 6:00 a.m.
C. 10:00 a.m. to 4:00 pm
D. 10:00 am to 1:00 am
Which of the following statements is true in regards to BAC?
A. A BAC chart is the only way to find out how much a person can safely drink.
B. If the alcohol content is higher than a Standard Drink, BAC calculations will
need to be adjusted.
C. Body type and sex do not make a difference when determining a customer's
BAC level.
D. Intoxication begins with the fourth drink.
To be acceptable, identification must meet which of the
followingcriteria?
Select all that apply.
A. Be issued by the government.
B. Include the person's photo.
C. Include the person's date of birth.
E. Include the person's address.
Which of the following is an effective way of slowing down alcohol
service?
Select all that apply.
A. Water down the customer's drink.
, B. Asking a co-worker to take over for that customer.
C. Passing the table less frequently.
D. Offer food, water, and non-alcoholic drinks
13, What are the ways in which civil liability can arise?
Select all that apply.
A. Under the Liquor Licence Act (LLA).
B. By the police charging you with a crime.
C. By a court ruling of negligence, or a failure to provide "Duty of Care".
D. Under the Occupiers’ Liability Act (OLA).
Which of the following activities could lead the Alcohol and Gaming
Commission of Ontario (AGCO) to suspend a licence?
A. Carrying only one type of non-alcoholic beverage.
B. Serving customers under the age of 19.
C. Failing to list accurate food prices and descriptions in the menu.\
D. Selling only beer, wine, and spirits with higher alcohol content.
What does Duty of Care mean?
Select all that apply.
A. Servers must not serve a customer to the point of intoxication.
B. Servers must take reasonable, positive steps to protect others from harm.
C. Servers must take steps to stop an intoxicated customer from driving.
C. Servers are no longer responsible for an intoxicated customer once they leave.
A cashier notices a person, who appears to be underage, passing money to
a customer who is entering the store. The underage person waits outside
while the customer puts a six-pack of beer on the cashier's counter. What
should thecashier do?
, A. Sell the beer if the customer purchasing the alcohol has valid identification.
B. Refuse the sale because she suspects the customer is buying alcohol for an
underage person.
C. Sell the beer if the customer denies buying it for the underage person when
asked.
D. Call the police.
Which one of the following procedures would be most effective when
refusing entry to an individual?
A. Ask another guest to help you physically restrain the person from entering.
B. Get the manager while the person waits at the door.
C. Be pleasant, but firm while calmly stating the reasons for refusing
entry.
D. All of the above.
A customer arrives at your grocery check-out station at 8:15 Tuesday
morning. He wants to exchange a bottle of white wine for a bottle of red wine.
What could you do?
A. Make the exchange right away.
B. Tell the customer that you cannot exchange the wine until 9:00am or offer to
refund the customer's money instead.
C. Ask your manager for permission to exchange the wine right
away.
D. All of the above.
It is important to let your co-workers and manager know if you have
given a customer which rating?
