Texas Roadhouse Server Test UPDATED
Exam Questions and CORRECT Answers
What is the Texas Roadhouse story? - Correct Answer- Hand-cut steaks, fall off the bone ribs,
fresh baked bread, made from scratch side items and dressings, ice cold beer, and legendary
margaritas
What does GROW stand for? - Correct Answer- guest right of way
What is the first time guest program? - Correct Answer- Identifying and WOWing guests who
have never eaten at Texas Roadhouse
Define the term "86" - Correct Answer- An item is no longer available
Define the term "pocket check" - Correct Answer- An order taken that has not been placed
into the POS and forgotten.
What is an example of "full hands in, full hands out" - Correct Answer- Taking dirty dishes
back to dish area
Define the term "flagging" - Correct Answer- Placing a bev nap in front of a guest to show
they have been greeted
What is an example of running side work - Correct Answer- Refilling Ice, Making Tea,
Running plates to dining room
Why is "pre-bussing" so important? - Correct Answer- All of the above
What are the main categories of salesmanship? - Correct Answer- Suggestive selling,
upselling and sharing
Telling the guest your favorite item is an example of: - Correct Answer- suggestive selling
, What is not an example of upselling? - Correct Answer- refilling drinks
Why is the pivot point system used? - Correct Answer- It prevents auctioning food, helps
food runners, assists the kitchen and makes splitting checks easier
Which items are needed to checkout? - Correct Answer- A sales report with the required
signatures, all credit card receipts, and cash due or Cashlink shift report.
When clocking out, what percentage of tips should be claimed? - Correct Answer- 100%
What is the greet time for a table? - Correct Answer- 15-45 seconds
What is the proper delivery time for drinks? - Correct Answer- 2-3 minutes
Deliver appetizers within: - Correct Answer- 6-8 minutes
Salads are delivered within - Correct Answer- 5 minutes
Entrees are delivered within: - Correct Answer- 12-15 minutes
Visiting a table within 2 minutes/ 2 bites after food is delivered is known as: - Correct
Answer- check back
When taking children's orders, always ask: - Correct Answer- If the adults would like the
children's food to come out first
What is a great way to build regulars? - Correct Answer- Attend to needs throughout their
meal, be genuine and show appreciation and invite them back to see you
What should a Server with Heart always do when greeting a table? - Correct Answer- Make
eye contact, smile, and introduce yourself
Exam Questions and CORRECT Answers
What is the Texas Roadhouse story? - Correct Answer- Hand-cut steaks, fall off the bone ribs,
fresh baked bread, made from scratch side items and dressings, ice cold beer, and legendary
margaritas
What does GROW stand for? - Correct Answer- guest right of way
What is the first time guest program? - Correct Answer- Identifying and WOWing guests who
have never eaten at Texas Roadhouse
Define the term "86" - Correct Answer- An item is no longer available
Define the term "pocket check" - Correct Answer- An order taken that has not been placed
into the POS and forgotten.
What is an example of "full hands in, full hands out" - Correct Answer- Taking dirty dishes
back to dish area
Define the term "flagging" - Correct Answer- Placing a bev nap in front of a guest to show
they have been greeted
What is an example of running side work - Correct Answer- Refilling Ice, Making Tea,
Running plates to dining room
Why is "pre-bussing" so important? - Correct Answer- All of the above
What are the main categories of salesmanship? - Correct Answer- Suggestive selling,
upselling and sharing
Telling the guest your favorite item is an example of: - Correct Answer- suggestive selling
, What is not an example of upselling? - Correct Answer- refilling drinks
Why is the pivot point system used? - Correct Answer- It prevents auctioning food, helps
food runners, assists the kitchen and makes splitting checks easier
Which items are needed to checkout? - Correct Answer- A sales report with the required
signatures, all credit card receipts, and cash due or Cashlink shift report.
When clocking out, what percentage of tips should be claimed? - Correct Answer- 100%
What is the greet time for a table? - Correct Answer- 15-45 seconds
What is the proper delivery time for drinks? - Correct Answer- 2-3 minutes
Deliver appetizers within: - Correct Answer- 6-8 minutes
Salads are delivered within - Correct Answer- 5 minutes
Entrees are delivered within: - Correct Answer- 12-15 minutes
Visiting a table within 2 minutes/ 2 bites after food is delivered is known as: - Correct
Answer- check back
When taking children's orders, always ask: - Correct Answer- If the adults would like the
children's food to come out first
What is a great way to build regulars? - Correct Answer- Attend to needs throughout their
meal, be genuine and show appreciation and invite them back to see you
What should a Server with Heart always do when greeting a table? - Correct Answer- Make
eye contact, smile, and introduce yourself
