Texas Roadhouse Server Validation
UPDATED Exam Questions and
CORRECT Answers
What is our mission statement? - Correct Answer- Legendary Food, Legendary Service
What is our story? - Correct Answer- Legendary Margaritas, Ice Cold Beers, Hand Cut
Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty? - Correct
Answer- Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone? - Correct Answer- 40-140
When should you wash your hands? - Correct Answer- After using the restroom, bussing
plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you? - Correct Answer- HEART means giving
legendary service to every customer. Greeting tables and serving tables with an amazing and
attentive attitude that ensures your customers will want to come back.
What does H.E.A.R.T. stand for? - Correct Answer- Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy? - Correct Answer- Friendly, Energetic, and Fun
Describe what happens during howdy step? - Correct Answer- Welcome with smile and eye
contact, greet immediately and flag table, recognize first-time-guest and tell story, do table
, inventory, suggest specific drinks and apps, take drinks (check ids) and app orders, ring in
drinks and apps
How long do you have to greet your table? - Correct Answer- 15-45 sec
What should you check for when greeting your table? - Correct Answer- plates, silverware,
bread, peanuts
What three words describe engage? - Correct Answer- knowledgeable, passionate,
care/concern
What happens during the engage step? - Correct Answer- serve drinks, use drink name and
offer straws, offer menu assistance, suggestively sell/upsell, take order with pivot points,
repeat order, describe steak temps, refill bread (if needed), ring in order
How long do you have to ring in drinks? - Correct Answer- 2-3 min
What to do if your table gives you an appetizer order and entrée order at the same time? -
Correct Answer- Wait 5 minutes to ring in food or wait till appetizer is delivered to table
What items should you be suggesting? - Correct Answer- upsells (loadings like
mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees? - Correct Answer- 2-3 min
What are the foundations of service of H.E.A.R.T.? - Correct Answer-
Why are they so important? - Correct Answer-
What are some key points when taking a guests order? - Correct Answer- use pivot points,
make eye contact, repeat order, describe steak temps
What is a pivot point? Why is it important? - Correct Answer- A pivot point is the seating
order of guest. It makes it so that food does not auction off food.
UPDATED Exam Questions and
CORRECT Answers
What is our mission statement? - Correct Answer- Legendary Food, Legendary Service
What is our story? - Correct Answer- Legendary Margaritas, Ice Cold Beers, Hand Cut
Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty? - Correct
Answer- Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone? - Correct Answer- 40-140
When should you wash your hands? - Correct Answer- After using the restroom, bussing
plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you? - Correct Answer- HEART means giving
legendary service to every customer. Greeting tables and serving tables with an amazing and
attentive attitude that ensures your customers will want to come back.
What does H.E.A.R.T. stand for? - Correct Answer- Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy? - Correct Answer- Friendly, Energetic, and Fun
Describe what happens during howdy step? - Correct Answer- Welcome with smile and eye
contact, greet immediately and flag table, recognize first-time-guest and tell story, do table
, inventory, suggest specific drinks and apps, take drinks (check ids) and app orders, ring in
drinks and apps
How long do you have to greet your table? - Correct Answer- 15-45 sec
What should you check for when greeting your table? - Correct Answer- plates, silverware,
bread, peanuts
What three words describe engage? - Correct Answer- knowledgeable, passionate,
care/concern
What happens during the engage step? - Correct Answer- serve drinks, use drink name and
offer straws, offer menu assistance, suggestively sell/upsell, take order with pivot points,
repeat order, describe steak temps, refill bread (if needed), ring in order
How long do you have to ring in drinks? - Correct Answer- 2-3 min
What to do if your table gives you an appetizer order and entrée order at the same time? -
Correct Answer- Wait 5 minutes to ring in food or wait till appetizer is delivered to table
What items should you be suggesting? - Correct Answer- upsells (loadings like
mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees? - Correct Answer- 2-3 min
What are the foundations of service of H.E.A.R.T.? - Correct Answer-
Why are they so important? - Correct Answer-
What are some key points when taking a guests order? - Correct Answer- use pivot points,
make eye contact, repeat order, describe steak temps
What is a pivot point? Why is it important? - Correct Answer- A pivot point is the seating
order of guest. It makes it so that food does not auction off food.
