BPI - 2
Business Process Improvement (BPI) - correct answer ✔Attempts to
understand and measure the current process and make performance
improvements accordingly
Ex: Eliminate redundancies, Improve efficiency, Improve effectiveness,
Streamline processes, Make your business better, faster, cheaper.
a continuous process of improvement
Three keys to BPI - correct answer ✔1) Measure what matters to most
customers
2) Monitor the performance of key business processes
3) Assign accountability for process improvement
Business Process (BP) - correct answer ✔a standardized set of activities
that accomplish specific
Ex: processing a customers order
Customer-Facing Process - correct answer ✔process that results in a
product or service that is recieved by an organization's external customer.
Ex: marketing and sales, product development, manufacturing, distribution,
billing, etc...
Business-Facing Process - correct answer ✔process that are invisible to the
external customer but are essential to the effective management of the
business.
Ex: strategic planning, tactical planning, building, training, purchasing.
Business Process Improvement (BPI) - correct answer ✔Attempts to
understand and measure the current process and make performance
improvements accordingly
Ex: Eliminate redundancies, Improve efficiency, Improve effectiveness,
Streamline processes, Make your business better, faster, cheaper.
a continuous process of improvement
Three keys to BPI - correct answer ✔1) Measure what matters to most
customers
2) Monitor the performance of key business processes
3) Assign accountability for process improvement
Business Process (BP) - correct answer ✔a standardized set of activities
that accomplish specific
Ex: processing a customers order
Customer-Facing Process - correct answer ✔process that results in a
product or service that is recieved by an organization's external customer.
Ex: marketing and sales, product development, manufacturing, distribution,
billing, etc...
Business-Facing Process - correct answer ✔process that are invisible to the
external customer but are essential to the effective management of the
business.
Ex: strategic planning, tactical planning, building, training, purchasing.
