Professional Development Mod 5 Exam
Kayce, the administrative assistant, sends an email with the annual holiday schedule to everyone in the
department. At the bottom of the email, Kayce types "no reply necessary." What can you infer about
Kayce from this?
a) She is not a very polite person.
b) She is creating unnecessary e-interruptions.
c) She is trying to reduce email overload.
d) She is taking on too much authority.
e) She sees herself as unimportant - correct answer ✔✔c) She is trying to reduce email overload.
Which message can be appropriately conveyed through IM?
a) disciplinary warning for excessive tardiness
b) the agenda for an annual meeting
c) praise for a colleague's presentation
d) detailed feedback on a colleague's proposal
e) an announcement about layoffs - correct answer ✔✔c) praise for a colleague's presentation
Which term involves adjusting your initial perceptions by making more objective and fact-based
evaluations and fewer personal judgments?
a) reinterpretation
b) planning
c) coordination
d) defusing
e) incivility - correct answer ✔✔a) reinterpretation
, What is a helpful tip for using webcams during a group video call?
a) Make sure your background shows several objects relevant to the conversation.
b) Wear casual clothing that day to appear friendlier.
c) Maintain direct eye contact with the camera as much as possible.
d) Be careful to tone down your facial expressions and gestures.
d) Sit slightly to one side so you can display visual aids if needed. - correct answer ✔✔c) Maintain direct
eye contact with the camera as much as possible.
When he is working on his monthly reports, George has a habit of asking colleagues questions via IM
instead of looking up data himself. Because of this, George is likely to be perceived as
a) efficient.
b) a team player.
c) valuable.
d) a leader.
e) a taker. - correct answer ✔✔e) a taker.
Fred needs to notify Yasmin that the proposal she wrote did not get funded. Which communication
channel is most appropriate?
a) email
b) written message
c) social networking
d) texting
e) spoken communication - correct answer ✔✔e) spoken communication
Talking with a colleague face to face or on the phone are examples of ________ communication.
a) synchronous
Kayce, the administrative assistant, sends an email with the annual holiday schedule to everyone in the
department. At the bottom of the email, Kayce types "no reply necessary." What can you infer about
Kayce from this?
a) She is not a very polite person.
b) She is creating unnecessary e-interruptions.
c) She is trying to reduce email overload.
d) She is taking on too much authority.
e) She sees herself as unimportant - correct answer ✔✔c) She is trying to reduce email overload.
Which message can be appropriately conveyed through IM?
a) disciplinary warning for excessive tardiness
b) the agenda for an annual meeting
c) praise for a colleague's presentation
d) detailed feedback on a colleague's proposal
e) an announcement about layoffs - correct answer ✔✔c) praise for a colleague's presentation
Which term involves adjusting your initial perceptions by making more objective and fact-based
evaluations and fewer personal judgments?
a) reinterpretation
b) planning
c) coordination
d) defusing
e) incivility - correct answer ✔✔a) reinterpretation
, What is a helpful tip for using webcams during a group video call?
a) Make sure your background shows several objects relevant to the conversation.
b) Wear casual clothing that day to appear friendlier.
c) Maintain direct eye contact with the camera as much as possible.
d) Be careful to tone down your facial expressions and gestures.
d) Sit slightly to one side so you can display visual aids if needed. - correct answer ✔✔c) Maintain direct
eye contact with the camera as much as possible.
When he is working on his monthly reports, George has a habit of asking colleagues questions via IM
instead of looking up data himself. Because of this, George is likely to be perceived as
a) efficient.
b) a team player.
c) valuable.
d) a leader.
e) a taker. - correct answer ✔✔e) a taker.
Fred needs to notify Yasmin that the proposal she wrote did not get funded. Which communication
channel is most appropriate?
a) email
b) written message
c) social networking
d) texting
e) spoken communication - correct answer ✔✔e) spoken communication
Talking with a colleague face to face or on the phone are examples of ________ communication.
a) synchronous
