Aetna Prescription Drug Questions with Correct
Answers
beneficiary who was previously entitled to Medicare Part A, but not yet
Part B, is __________________ Correct Answer-Able to enroll in Part
D without Part B coverage.
Once submitted, who can cancel an enrollment application before the
effective date? Correct Answer-The client
The client's Legal Authorized Representative/POA
The effective date for enrollments in the Initial Enrollment Period (IEP)
must be the first of the month following the month of enrollment,
beginning with the Part D eligibility date. Correct Answer-True
Aetna strictly enforces our enrollment procedures. If you receive an
Enrollment Process Exception Notice, your immediate action will be
required in order to avoid any disciplinary actions, which may
include___________________. Correct Answer-Forfeited commissions
Suspension of your contract
Termination of your contract
The SilverScript agent portal provides a secure method for external
agents and administrators to communicate with SilverScript's agent
support team so _________________________________ can be shared
safely. Correct Answer-Medicare numbers
Member ID numbers
, Member demographics/personal identifying information
Aetna is a CVS Health company that offers SilverScript Part D products.
Correct Answer-True
The cost estimates displayed on most pricing tools, such as
Medicare.gov, SilverScript.com, AetnaMedicare.com and most third-
party websites, will typically reflect__________________ pricing.
Correct Answer-Retail
Mail order
An Electronic Scope of Appointment (eSOA) valid for ___________.
Correct Answer-14 days
Agents must submit the original documentation for enrollment within 24
hours after the application data has been entered into the agent portal.
Correct Answer-True
Non‐compliance to the Code of Conduct can affect
_______________and may result in legal or financial consequences.
Correct Answer-Medicare members
The Medicare program
Our company's reputation
Answers
beneficiary who was previously entitled to Medicare Part A, but not yet
Part B, is __________________ Correct Answer-Able to enroll in Part
D without Part B coverage.
Once submitted, who can cancel an enrollment application before the
effective date? Correct Answer-The client
The client's Legal Authorized Representative/POA
The effective date for enrollments in the Initial Enrollment Period (IEP)
must be the first of the month following the month of enrollment,
beginning with the Part D eligibility date. Correct Answer-True
Aetna strictly enforces our enrollment procedures. If you receive an
Enrollment Process Exception Notice, your immediate action will be
required in order to avoid any disciplinary actions, which may
include___________________. Correct Answer-Forfeited commissions
Suspension of your contract
Termination of your contract
The SilverScript agent portal provides a secure method for external
agents and administrators to communicate with SilverScript's agent
support team so _________________________________ can be shared
safely. Correct Answer-Medicare numbers
Member ID numbers
, Member demographics/personal identifying information
Aetna is a CVS Health company that offers SilverScript Part D products.
Correct Answer-True
The cost estimates displayed on most pricing tools, such as
Medicare.gov, SilverScript.com, AetnaMedicare.com and most third-
party websites, will typically reflect__________________ pricing.
Correct Answer-Retail
Mail order
An Electronic Scope of Appointment (eSOA) valid for ___________.
Correct Answer-14 days
Agents must submit the original documentation for enrollment within 24
hours after the application data has been entered into the agent portal.
Correct Answer-True
Non‐compliance to the Code of Conduct can affect
_______________and may result in legal or financial consequences.
Correct Answer-Medicare members
The Medicare program
Our company's reputation
