University
Transparency - answers Figuratively, openness and accessibility.
Five Behaviors of Effective Leaders - answers 1. Model the way - Clarify values and
set an example for employees to imitate
2. Inspire vision - Inspire employees by promoting the company's vision.
3. Enable others to act - Trust others to do their job.
4. Challenge the process - Be attentive to how things are done and address areas
that require change.
5. Encourage the heart - Show appreciation, create a supportive environment, and
foster community sentiment to build commitment to the vision.
Values - answers A collection of guiding principles; what one deems to be correct,
important, and desirable in life, especially regarding personal conflict.
Innovation - answers The introduction of something new; the development of an
original idea.
Attribution Theory - answers Emphasizes that a leader's assessment of the people
on a team is influenced by the leader's attribution of causes of a person's
performance.
Business Ethics or Corporate of Professional Ethics - answers A form of applied
ethics that examines the principles and moral beliefs that guide management
decisions.
Empathy - answers The ability to understand and respond to the needs, emotions,
thoughts, and feelings of others.
Empowerment - answers Getting people to develop their unique abilities so they
take more ownership of their work.
Interpersonal Empathy - answers Pertains to the ability to understand the emotional
state and needs of individuals.
Social Empathy - answers The ability to understand groups of people by perceiving
or experiencing their situation.
Empathetic Leadership - answers Having the ability to understand the needs of
others, and being aware of their feelings and thoughts.
Active Listening - answers A process of attending carefully to what is being said and
how the speaker says it.
Reflective Listening - answers Listening that focuses on personal elements of
communication rather than the abstract ideas.