BUAD 331 UTK Final Exam And Correct
Answers
b. Selectively apply automation to help reduce costs and lower prices at whole foods -
CORRECT ANSWER-1. In class we discussed amazons recent acquisition of whole
foods. The strategy that seems the most plausible for amazon is:
Focus on creating supply chains that deliver the specific form, time and place utility that
each customer segment is looking for, at a price that each segment is willing to pay -
CORRECT ANSWER-3. Two kinds of customers walk into grizzly fly fishing shop:
college freshman taking a first time class and high end professionals with fishing
experience, in order to deliver most value to each of these customers, john should
B. Australian grocery store provides food in remote towns - CORRECT ANSWER-4.
Among the following examples, which refers mostly to the place utility that SC provides?
c. Transportation and other Distribution costs would likely increase44 - CORRECT
ANSWER-5. Chuck from sales department wants to increase volume of sales for a
product. To do this, he wants to service a client in a new market that is three times as
far from your current DC as current markets. although chuck might be happy because
his sales numbers go up, total overall profit might not improve because:
Distance to other DHL operations is important since they do not operate in isolation -
CORRECT ANSWER-6. A WSJ article discussed in class regards DHLs decision to
locate/expand an operation in cincinatti/north Kentucky (CVG airport) what does this
example imply about the DHL Greenfield/brownfield site location decision
7. b. Employees should expect safe working environment, and companies should take
the steps to maintain one - CORRECT ANSWER-7. The safety management process is
important to Supply chain professionals because:
b. Improving how they deliver value to different customer segments - CORRECT
ANSWER-8. In today's competitive business environment, the most successful firms
focus mainly on improving customer satisfaction by:
e. Stay the same - CORRECT ANSWER-9. Recall that firms may seek to gain comp
adv through superior SC mgmt. refer to the value adv/productivity adv matrix (figure 1)
to answer question below CHART: QUESTION: COMPANIES LOCATED IN THE
COMMMODITY AMRKET QUADRANT C SHOULD TRY TO DO ANY OF THE
FOLLOWING EXCEPT
, 10. Supply chain management: - CORRECT ANSWER-is the systematic coordination of
purchasing, manufacturing management and distribution upstream with suppliers and
downstream to customers
b. Is pulled closer to actual time (Shortens), improves - CORRECT ANSWER-11. As the
time horizon for planning SC activities ____< the accuracy of the planning ___
c. Creating a production- oriented focus across SC - CORRECT ANSWER-12. Firms
have been talking about the GREAT DIVIDE as one of their biggest challenges, among
the following approaches, which would NOT help a business deal with the great divide?
the top 20% of products and customers by sales or profitability are considered the A
category and should receive the highest levels of customer service - CORRECT
ANSWER-13. According to the Pareto or 80/20 rule shown above:
c. Establishing a standard customer service policy for all customers - CORRECT
ANSWER-14. Establishing a segmented customer service policy involves all of the
following EXCEPT:
to enable john to serve his best customers at a higher level and promote his best
products - CORRECT ANSWER-15. In GRIZZLY FF shop divides their products and
customers into 3 categories based on profitability:
"A"- these are the top 20 % of products and customers
"B"- these are the next 50% of products and customers
"C" these are the bottom 40% of products and customers
WHAT WAS THE PURPOSE OF THIS ACTIVITY?
c. Visibility and velocity - CORRECT ANSWER-According to the textbook author, in
order to create SC responsiveness to customer demands a firm should focus on what
two primary capabilities?
b. Weighted moving avg - CORRECT ANSWER-A safety incident rate (RIR) measures
the number of annual serious incidents in a manner that is similar to___?
a. CORRECT: 75% = 1500/2000 - CORRECT ANSWER-Of 2000 deliveries from
proctor and gamble to Walmart last year, 1500 fulfilled all 12 requirements of the perfect
order, 300 fulfilled 11 out of 12 and 100 filled 10 out of 12 and 100 filled 9 out of 12.
What was p and gs perfect order score
b. illustrating how SC activities impact the components of the income statement and
balance sheet that lead to the ROA ratio - CORRECT ANSWER-The strategic profit
Model (Dupont model) can be used to illustrate the impact of logistics and supply chain
management on ROA by:
Answers
b. Selectively apply automation to help reduce costs and lower prices at whole foods -
CORRECT ANSWER-1. In class we discussed amazons recent acquisition of whole
foods. The strategy that seems the most plausible for amazon is:
Focus on creating supply chains that deliver the specific form, time and place utility that
each customer segment is looking for, at a price that each segment is willing to pay -
CORRECT ANSWER-3. Two kinds of customers walk into grizzly fly fishing shop:
college freshman taking a first time class and high end professionals with fishing
experience, in order to deliver most value to each of these customers, john should
B. Australian grocery store provides food in remote towns - CORRECT ANSWER-4.
Among the following examples, which refers mostly to the place utility that SC provides?
c. Transportation and other Distribution costs would likely increase44 - CORRECT
ANSWER-5. Chuck from sales department wants to increase volume of sales for a
product. To do this, he wants to service a client in a new market that is three times as
far from your current DC as current markets. although chuck might be happy because
his sales numbers go up, total overall profit might not improve because:
Distance to other DHL operations is important since they do not operate in isolation -
CORRECT ANSWER-6. A WSJ article discussed in class regards DHLs decision to
locate/expand an operation in cincinatti/north Kentucky (CVG airport) what does this
example imply about the DHL Greenfield/brownfield site location decision
7. b. Employees should expect safe working environment, and companies should take
the steps to maintain one - CORRECT ANSWER-7. The safety management process is
important to Supply chain professionals because:
b. Improving how they deliver value to different customer segments - CORRECT
ANSWER-8. In today's competitive business environment, the most successful firms
focus mainly on improving customer satisfaction by:
e. Stay the same - CORRECT ANSWER-9. Recall that firms may seek to gain comp
adv through superior SC mgmt. refer to the value adv/productivity adv matrix (figure 1)
to answer question below CHART: QUESTION: COMPANIES LOCATED IN THE
COMMMODITY AMRKET QUADRANT C SHOULD TRY TO DO ANY OF THE
FOLLOWING EXCEPT
, 10. Supply chain management: - CORRECT ANSWER-is the systematic coordination of
purchasing, manufacturing management and distribution upstream with suppliers and
downstream to customers
b. Is pulled closer to actual time (Shortens), improves - CORRECT ANSWER-11. As the
time horizon for planning SC activities ____< the accuracy of the planning ___
c. Creating a production- oriented focus across SC - CORRECT ANSWER-12. Firms
have been talking about the GREAT DIVIDE as one of their biggest challenges, among
the following approaches, which would NOT help a business deal with the great divide?
the top 20% of products and customers by sales or profitability are considered the A
category and should receive the highest levels of customer service - CORRECT
ANSWER-13. According to the Pareto or 80/20 rule shown above:
c. Establishing a standard customer service policy for all customers - CORRECT
ANSWER-14. Establishing a segmented customer service policy involves all of the
following EXCEPT:
to enable john to serve his best customers at a higher level and promote his best
products - CORRECT ANSWER-15. In GRIZZLY FF shop divides their products and
customers into 3 categories based on profitability:
"A"- these are the top 20 % of products and customers
"B"- these are the next 50% of products and customers
"C" these are the bottom 40% of products and customers
WHAT WAS THE PURPOSE OF THIS ACTIVITY?
c. Visibility and velocity - CORRECT ANSWER-According to the textbook author, in
order to create SC responsiveness to customer demands a firm should focus on what
two primary capabilities?
b. Weighted moving avg - CORRECT ANSWER-A safety incident rate (RIR) measures
the number of annual serious incidents in a manner that is similar to___?
a. CORRECT: 75% = 1500/2000 - CORRECT ANSWER-Of 2000 deliveries from
proctor and gamble to Walmart last year, 1500 fulfilled all 12 requirements of the perfect
order, 300 fulfilled 11 out of 12 and 100 filled 10 out of 12 and 100 filled 9 out of 12.
What was p and gs perfect order score
b. illustrating how SC activities impact the components of the income statement and
balance sheet that lead to the ROA ratio - CORRECT ANSWER-The strategic profit
Model (Dupont model) can be used to illustrate the impact of logistics and supply chain
management on ROA by:
