BCOR 2206-Quiz #1
Operations Management - ANSmanagement of processes used to design, supply, produce and
deliver valuable goods and services to customers
Supply Chain - ANSglobal network of organizations and activities involved in designing,
transforming, consuming and disposing of goods and services
Customer Management - ANSinterfacing b/w customers, order processing and fulfillment side of
the operation
Supply Management - ANSprocesses to identify, acquire and administer inputs
Logistics Management - ANSmovement of materials and information within, into and out of the
firm
total product experience - ANSall goods and services that are combined to define a customer's
complete experience, includes all aspects of purchasing, consuming and disposing of the
product
Process - ANSsystem of activities that transforms inputs into valuable outputs
Processes use resources such as: - ANSmachines, people, knowledge, money
Processes use resources to transform inputs such as: - ANSmaterials, energy, money, people
and data
Processes use resources to transform inputs into outputs such as: - ANSgoods and services
design processes - ANSdevelop new goods and services
strategic planning processes - ANSdetermine how the firm should compete
production processes - ANSplan and execute the supply, manufacture and delivery of goods
and services to customers
evaluation processes - ANSmeasure and report how well they are meeting their goals or using
their resources
lean operation - ANSoperation that produces maximum levels of efficiency and effectiveness
using a minimal amount of resources
Operations Management - ANSmanagement of processes used to design, supply, produce and
deliver valuable goods and services to customers
Supply Chain - ANSglobal network of organizations and activities involved in designing,
transforming, consuming and disposing of goods and services
Customer Management - ANSinterfacing b/w customers, order processing and fulfillment side of
the operation
Supply Management - ANSprocesses to identify, acquire and administer inputs
Logistics Management - ANSmovement of materials and information within, into and out of the
firm
total product experience - ANSall goods and services that are combined to define a customer's
complete experience, includes all aspects of purchasing, consuming and disposing of the
product
Process - ANSsystem of activities that transforms inputs into valuable outputs
Processes use resources such as: - ANSmachines, people, knowledge, money
Processes use resources to transform inputs such as: - ANSmaterials, energy, money, people
and data
Processes use resources to transform inputs into outputs such as: - ANSgoods and services
design processes - ANSdevelop new goods and services
strategic planning processes - ANSdetermine how the firm should compete
production processes - ANSplan and execute the supply, manufacture and delivery of goods
and services to customers
evaluation processes - ANSmeasure and report how well they are meeting their goals or using
their resources
lean operation - ANSoperation that produces maximum levels of efficiency and effectiveness
using a minimal amount of resources
