Dell Client Foundations Study Guide
Questions and Answers with Complete
Solutions 100% Correct | 2024
Choose all that apply: The BIOS Recovery 2 does not support
recovery from Select the correct responses and click submit. -
Correct Answer-Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. -
Correct Answer-Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
pg. 1 professoraxe l
,Which key is used to access the one time boot menu while
restarting the computer? - Correct Answer-F12
When to use RTC Reset? - Correct Answer-To recover from No
POST/No Boot
If the system is not booting into the operating system, how
can you check if the hard drive is detected? - Correct Answer-
Go to BIOS
When would you run the RMA Shim tool on a Chromebook? -
Correct Answer-In the event of system board replacement
Choose all that apply: When encountered with a no POST
situation, what must technicians do prior to replacing the
suspected failed part? - Correct Answer-Reseat parts and
cables.
Re-run diagnostic sequences with removal of individual parts
to isolate issue.
Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.
pg. 2 professoraxe l
, T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro,
Precision, XPS, and All-in-One. - Correct Answer-True
If recovery image from both system's primary hard drive and
external USB key is present, which image will the BIOS
Recovery 2 tool select? - Correct Answer-Recovery image from
the external USB key
How will the Dell Command Utility Update help Customers? -
Correct Answer-Dell Command Utility Update will check
online for the latest BIOS, driver, Firmware and Dell
Application updates for a system and also helps to download
and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form
factor. - Correct Answer-False
If ePSA passes the hard drive test and still the system does not
load the operating system, what could the issue be? - Correct
Answer-Corrupt or missing operating system
pg. 3 professoraxe l
Questions and Answers with Complete
Solutions 100% Correct | 2024
Choose all that apply: The BIOS Recovery 2 does not support
recovery from Select the correct responses and click submit. -
Correct Answer-Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. -
Correct Answer-Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
pg. 1 professoraxe l
,Which key is used to access the one time boot menu while
restarting the computer? - Correct Answer-F12
When to use RTC Reset? - Correct Answer-To recover from No
POST/No Boot
If the system is not booting into the operating system, how
can you check if the hard drive is detected? - Correct Answer-
Go to BIOS
When would you run the RMA Shim tool on a Chromebook? -
Correct Answer-In the event of system board replacement
Choose all that apply: When encountered with a no POST
situation, what must technicians do prior to replacing the
suspected failed part? - Correct Answer-Reseat parts and
cables.
Re-run diagnostic sequences with removal of individual parts
to isolate issue.
Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.
pg. 2 professoraxe l
, T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro,
Precision, XPS, and All-in-One. - Correct Answer-True
If recovery image from both system's primary hard drive and
external USB key is present, which image will the BIOS
Recovery 2 tool select? - Correct Answer-Recovery image from
the external USB key
How will the Dell Command Utility Update help Customers? -
Correct Answer-Dell Command Utility Update will check
online for the latest BIOS, driver, Firmware and Dell
Application updates for a system and also helps to download
and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form
factor. - Correct Answer-False
If ePSA passes the hard drive test and still the system does not
load the operating system, what could the issue be? - Correct
Answer-Corrupt or missing operating system
pg. 3 professoraxe l
