Development Workshops chapter 23 & 24
Exam Review Questions and Answers
100% Pass | Graded A+
David Mungai [Date] [Course title]
, IAHCSMM CRCST Professional
Development Workshops chapter 23 &
24 Exam Review Questions and Answers
100% Pass | Graded A+
which of the following is an example of communication?
a. spoken word
b. written word
c. non-verbal expressions
d. all of the above - Answer>> all of the above
CS technician who do not think they are being treated
appropriately by their employer should - Answer>> discuss the
situation with their supervisor
behavior relating to what is "right" and "wrong" relative to the
standards of professional conduct are called: - Answer>>
ethical behavior
A step in communication that occurs when a listener asks a
question is called: - Answer>> feedback
This process allows a person to understand someone else's
needs - Answer>> communication
when speaking, one should - Answer>> concentrate on the
listener rather than oneself
which of the following basic listening tactics is most useful?
a. try to listen only for specific facts.
b. ignore any non-verbal communication "sent" by the speaker
c. focus on the delivery of the message rather than its content
d. none of the above - Answer>> none of the above