WGU C846 ITIL Problem set Exam
Questions with all answers Correctly
provided Latest 2024/2025
Which guiding principle emphasizes the need to understand the
flow of work in progress, identify bottlenecks, and uncover
waste?
A. Focus on value
B. Collaborate and promote visibility
C. Think and work holistically
D. Keep it simple and practical - correct answer B. Correct.
Collaborate and promote visibility.
What is a means of enabling value co-creation by facilitating
outcomes that customers want to achieve?
A. A service
B. An output
C. A practice
,D. Continual improvement - correct answer A. Correct. A
service.
Which statement about change authorization is CORRECT?
A. A change authority should be assigned to each type of change
and change model
B. Centralizing change authorization to a single person is the
most effective means of authorization
C. The authorization of normal changes should be expedited to
ensure they can be implemented quickly
D. Standard changes are high risk and should be authorized by
the highest level of change authority - correct answer A.
Correct. A change authority should be assigned to each type of
change and change model.
Which dimension of service management considers governance,
management, and communication?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
, D. Value streams and processes - correct answer A. Correct.
Organizations and people.
*Identify the missing word in the following sentence.*
A known error is a problem that has been [?] and has not been
resolved.
A. logged
B. analyzed
C. escalated
D. closed - correct answer B. Correct. Analyzed.
Which statement about known errors and problems is
CORRECT?
A. Known error is the status assigned to a problem after it has
been analyzed
B. A known error is the cause of one or more problems
C. Known errors cause vulnerabilities, problems cause incidents
D. Known errors are managed by technical staff, problems are
managed by service management staff - correct answer A.
Questions with all answers Correctly
provided Latest 2024/2025
Which guiding principle emphasizes the need to understand the
flow of work in progress, identify bottlenecks, and uncover
waste?
A. Focus on value
B. Collaborate and promote visibility
C. Think and work holistically
D. Keep it simple and practical - correct answer B. Correct.
Collaborate and promote visibility.
What is a means of enabling value co-creation by facilitating
outcomes that customers want to achieve?
A. A service
B. An output
C. A practice
,D. Continual improvement - correct answer A. Correct. A
service.
Which statement about change authorization is CORRECT?
A. A change authority should be assigned to each type of change
and change model
B. Centralizing change authorization to a single person is the
most effective means of authorization
C. The authorization of normal changes should be expedited to
ensure they can be implemented quickly
D. Standard changes are high risk and should be authorized by
the highest level of change authority - correct answer A.
Correct. A change authority should be assigned to each type of
change and change model.
Which dimension of service management considers governance,
management, and communication?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
, D. Value streams and processes - correct answer A. Correct.
Organizations and people.
*Identify the missing word in the following sentence.*
A known error is a problem that has been [?] and has not been
resolved.
A. logged
B. analyzed
C. escalated
D. closed - correct answer B. Correct. Analyzed.
Which statement about known errors and problems is
CORRECT?
A. Known error is the status assigned to a problem after it has
been analyzed
B. A known error is the cause of one or more problems
C. Known errors cause vulnerabilities, problems cause incidents
D. Known errors are managed by technical staff, problems are
managed by service management staff - correct answer A.
