WGU C846 Post test Exam Questions
with Accurate and Complete Grading
criteria Top Rated A + Latest version
2024/2025
Governance - correct answer Enables the organization to
maintain the alignment of its operations with the strategic
direction determined by its governing body.
ITIL (Information Technology Infrastructure Library) - correct
answer A good-practice guidance applicable to all types of
organizations that provide services to businesses.
ITIL framework - correct answer A source of good practice in
service management.
ITIL guiding principles - correct answer Help to guide
organizational decisions and actions and ensure a shared
understanding and unified approach to ITSM throughout the
organization.
ITIL practices - correct answer Enhance the flexibility of the
service value chain by supporting multiple chain activities.
SVS (service value system) - correct answer Describes how the
components and activities of an organization interact to create
value through IT-enabled services.
The ITIL service value chain - correct answer A flexible model
for the creation, delivery, and continual improvement of services.
,Cost - correct answer The amount of money spent on a specific
activity or resource.
Organization - correct answer A person or group with its
internal functions, and with its own set of responsibilities,
authorities, and relationships necessary to achieve its objectives.
Outcome - correct answer A result as perceived by a
stakeholder—that is enabled by one or more outputs.
Output - correct answer A tangible or intangible deliverable of
an activity.
Risk - correct answer A possible event that could cause harm or
loss, or make the achievement of objectives more difficult.
Service - correct answer A means of enabling value co-creation
by facilitating outcomes desirable to customers—without their
having to manage cost and risk.
Service consumer - correct answer A generic role an
organization takes on when it receives services.
Service management - correct answer A set of specialized
organizational capabilities for enabling value for customers in
the form of services.
Service offering - correct answer A formal description of one or
more services designed to address the needs of its target
, consumer, and include goods, access to resources, and service
actions.
Sponsor - correct answer The person authorizing the budget for
the consumed service.
Utility - correct answer A functionality offered by a product or
service to meet a particular need.
Value - correct answer The perceived benefits, usefulness, and
importance of something.
Warranty - correct answer An assurance that a product or
service meets agreed-upon requirements.
Cloud computing - correct answer A storage-based system for
enabling on-demand network access to a shared pool of
configurable computing resources that can be rapidly provided
with minimal management effort or provider interaction.
Information and technology dimension - correct answer Applies
to both the practice of service management, as well as the
services being managed.
ITSM (information technology service management) - correct
answer Remains focused on creating and maintaining value for
both users and customers.
Organizations and people dimension - correct answer Includes
the elements such as roles and responsibilities, formal
organizational structure, culture, and staffing and competencies,
with Accurate and Complete Grading
criteria Top Rated A + Latest version
2024/2025
Governance - correct answer Enables the organization to
maintain the alignment of its operations with the strategic
direction determined by its governing body.
ITIL (Information Technology Infrastructure Library) - correct
answer A good-practice guidance applicable to all types of
organizations that provide services to businesses.
ITIL framework - correct answer A source of good practice in
service management.
ITIL guiding principles - correct answer Help to guide
organizational decisions and actions and ensure a shared
understanding and unified approach to ITSM throughout the
organization.
ITIL practices - correct answer Enhance the flexibility of the
service value chain by supporting multiple chain activities.
SVS (service value system) - correct answer Describes how the
components and activities of an organization interact to create
value through IT-enabled services.
The ITIL service value chain - correct answer A flexible model
for the creation, delivery, and continual improvement of services.
,Cost - correct answer The amount of money spent on a specific
activity or resource.
Organization - correct answer A person or group with its
internal functions, and with its own set of responsibilities,
authorities, and relationships necessary to achieve its objectives.
Outcome - correct answer A result as perceived by a
stakeholder—that is enabled by one or more outputs.
Output - correct answer A tangible or intangible deliverable of
an activity.
Risk - correct answer A possible event that could cause harm or
loss, or make the achievement of objectives more difficult.
Service - correct answer A means of enabling value co-creation
by facilitating outcomes desirable to customers—without their
having to manage cost and risk.
Service consumer - correct answer A generic role an
organization takes on when it receives services.
Service management - correct answer A set of specialized
organizational capabilities for enabling value for customers in
the form of services.
Service offering - correct answer A formal description of one or
more services designed to address the needs of its target
, consumer, and include goods, access to resources, and service
actions.
Sponsor - correct answer The person authorizing the budget for
the consumed service.
Utility - correct answer A functionality offered by a product or
service to meet a particular need.
Value - correct answer The perceived benefits, usefulness, and
importance of something.
Warranty - correct answer An assurance that a product or
service meets agreed-upon requirements.
Cloud computing - correct answer A storage-based system for
enabling on-demand network access to a shared pool of
configurable computing resources that can be rapidly provided
with minimal management effort or provider interaction.
Information and technology dimension - correct answer Applies
to both the practice of service management, as well as the
services being managed.
ITSM (information technology service management) - correct
answer Remains focused on creating and maintaining value for
both users and customers.
Organizations and people dimension - correct answer Includes
the elements such as roles and responsibilities, formal
organizational structure, culture, and staffing and competencies,
