WGU C846 Actual preparation test
exam with Thorough and Correct
Answers Updated 2024/2025
Problem Management - correct answer Contribution of this
practice to the design and transition activity is in providing
information that helps to improve testing and knowledge transfer
Incident Management - correct answer Contribution of this
practice to the design and transition activity ensures that these
incidents are resolved in a timely and controlled manner
Release Management - correct answer Make new and changed
services and features available for use
Feedback - correct answer Facilitate the understanding of
efficiency and effectiveness, effectiveness of service governance,
interfaces between organization and partner-supplier network,
demand for products and services, and end-user and customer
perception
Collaborate and Promote Visibility - correct answer To avoid
and mitigate the presence of Organizational Silos and Ensure
stakeholder collaboration
Focus on Value - correct answer Improve Customer Experience
,Think and work holistically - correct answer Manage internal
and external service consumers through the coordination and
integration of the four dimensions
Service Management - correct answer Set of specialized
organizational capabilities for enabling value for customers in
the form of services
ITIL Guiding Principles - correct answer System that helps
codify the organization's culture and behavior, form strategic
decision making to day-to-day operations
Role of Governance - correct answer System that enables the
organization to maintain the alignment of its operations with the
strategic direction determined by its governing body
Role of ITIL SVS - correct answer System that represents how
various components and activities of the organization work
together to facilitate value creation through IT-Enabled Services
Four dimensions model - correct answer Serves to ensure a
holistic approach to service management
ITIL Service Value Chain - correct answer Flexible model for
the creation, delivery, and continual improvement of services
ITIL Guiding Principle - correct answer Helps to guide
organizational decisions and actions
, Continual Improvement - correct answer Designed to maintain
the organization's resilience and agility in constantly changing
environment
Governing Body is accountable for - correct answer
Organization's compliance with policies and any external
regulations
Provide Services - correct answer Organization engages in the
activity of service-level management and continual improvement
Service Value Chain Activities - correct answer 1. Contributes
to the service value chain by transforming specific inputs into
outputs
2. All activities are interconnected
3. Receives and then triggers the further action
High-level steps on the path towards optimization - correct
answer 1. Understand and agree on the context
2. Assess the current state
3. Agree on future state
4. Ensure appropriate level of engagement and commitment
5. Execute improvements in an iterative way
6. Continually monitor the impact
What is the vision? - correct answer Organization's vision and
objectives should be communicated effectively to the specific
business unit
exam with Thorough and Correct
Answers Updated 2024/2025
Problem Management - correct answer Contribution of this
practice to the design and transition activity is in providing
information that helps to improve testing and knowledge transfer
Incident Management - correct answer Contribution of this
practice to the design and transition activity ensures that these
incidents are resolved in a timely and controlled manner
Release Management - correct answer Make new and changed
services and features available for use
Feedback - correct answer Facilitate the understanding of
efficiency and effectiveness, effectiveness of service governance,
interfaces between organization and partner-supplier network,
demand for products and services, and end-user and customer
perception
Collaborate and Promote Visibility - correct answer To avoid
and mitigate the presence of Organizational Silos and Ensure
stakeholder collaboration
Focus on Value - correct answer Improve Customer Experience
,Think and work holistically - correct answer Manage internal
and external service consumers through the coordination and
integration of the four dimensions
Service Management - correct answer Set of specialized
organizational capabilities for enabling value for customers in
the form of services
ITIL Guiding Principles - correct answer System that helps
codify the organization's culture and behavior, form strategic
decision making to day-to-day operations
Role of Governance - correct answer System that enables the
organization to maintain the alignment of its operations with the
strategic direction determined by its governing body
Role of ITIL SVS - correct answer System that represents how
various components and activities of the organization work
together to facilitate value creation through IT-Enabled Services
Four dimensions model - correct answer Serves to ensure a
holistic approach to service management
ITIL Service Value Chain - correct answer Flexible model for
the creation, delivery, and continual improvement of services
ITIL Guiding Principle - correct answer Helps to guide
organizational decisions and actions
, Continual Improvement - correct answer Designed to maintain
the organization's resilience and agility in constantly changing
environment
Governing Body is accountable for - correct answer
Organization's compliance with policies and any external
regulations
Provide Services - correct answer Organization engages in the
activity of service-level management and continual improvement
Service Value Chain Activities - correct answer 1. Contributes
to the service value chain by transforming specific inputs into
outputs
2. All activities are interconnected
3. Receives and then triggers the further action
High-level steps on the path towards optimization - correct
answer 1. Understand and agree on the context
2. Assess the current state
3. Agree on future state
4. Ensure appropriate level of engagement and commitment
5. Execute improvements in an iterative way
6. Continually monitor the impact
What is the vision? - correct answer Organization's vision and
objectives should be communicated effectively to the specific
business unit
