series by which an organization coordinates and organizes tasks to get work done -
ANS-Business Process
is comprised of the activities that convert inputs into outputs by doing work - ANS-process
are outputs created through work toward the desired benefit or expected performance
improvement - ANS-deliverables
is a result of processes where maximizing efficiency over one's competitors is a critical success
factor - ANS-performance
is the ability to respond quickly - ANS-agility
IT capacity that can be easily scaled up or down as needed - ANS-responsiveness
is the ability to quickly integrate new business functions or to easily reconfigure software or
applications - ANS-flexibility
model of the integration of cloud, mobile, and social technologies. the cloud forms the core.
mobile devices are the endpoints. social networks create the connection -
ANS-Social-Mobile-Analytics-Cloud (SMAC)
forces that shape or create the future of business, the economy, and society - ANS-mega trends
are any computing resource provided over the internet on-demand, rather than run applications
from software stored on company-owned server of computer - ANS-cloud services
is the process of transforming any kind of activity or information into a digital format that can be
collected, stored, searched, and analyzed electronically-and efficiently - ANS-digitalization
enables sensor-embedded products to share reliable real-time data via radio signals -
ANS-machine to machine (M2M) technology
refers to a set of capabilities enabled when physical things are connected to the internet via
sensors - ANS-internet of things (IoT)
widely used to automate business ranging from transportation to healthcare - ANS-M2M and IoT
how an enterprise generates revenue or sustains itself - ANS-business model
, What is an information system? - ANS-input: data information, knowledge, instructions -->
processing: programs, equipments, storage --> output: reports, graphics, calculations -->
storage: hard drive, server, USB --> (feedback error report, performance metrics)
What are the components of an information system? - ANS-hardware, software, data,
procedures, people
collects all transactions for a period of time, then processes the data and updates the data store
- ANS-batch processing
processes each transaction as it occurs (real-time) - ANS-OLTP online transaction processing
physical stuff: laptop, printer, etc - ANS-IT infrastructure
how its used: production, HR, sales, finance - ANS-IT architecture
organizational strategy to maximize its value - ANS-enterprise architecture
are measures that demonstrate the effectiveness of a business process at achieving
organizational goals. they present data in easy-to-comprehend and comparison-ready
formats//measure financial, social media, sales and marketing, operations and supply chain,
environment data - ANS-key performance indicators (KPIs)
use of IT tools and methods to collect, process, consolidate, store and secure data from sources
that are often fragmented and inconsistent - ANS-information management
is the control of enterprise data through formal policies and procedures to help ensure data can
be trusted and are accessible - ANS-data governance
Crosses boundaries and used by people through the enterprise.
Increased importance through new regulations and pressure to reduce costs.
Reduces legal risks associated with unmanaged or inconsistently managed information -
ANS-enterprise-wide data governance
-A general term for infrastructure that uses the Internet and private networks to access, share,
and deliver computing resources.
-Scalable delivery as a service to end-users over a network.
-Should be approached with greater diligence than other IT decisions as a new technology
including Vendor Management and Service-Level Agreements. - ANS-what is the cloud
single-tenant environments with stronger security and control (retained) for regulated industries
and critical data - ANS-private cloud