UPDATED Exam Questions and
CORRECT Answers
Which three situations would be best for using Skype with video? - Correct Answer-
Demonstrating how to change the settings on a smart watch, meeting team members who live
in another country, interviewing for a job
Which hardware component will have more storage after you delete a file? - Correct Answer-
Hard Drive
Which two are connections are made using an Ethernet port on a laptop? - Correct Answer-
Connections to another computer and a switch
Which two components require drivers that occasionally need updating? - Correct Answer-
Display and Pointing Device
Some popular operating systems are open sourced to the public. Which two operating
systems are open source? - Correct Answer- Android and Linux
What two statements are true about using external hard drives to store backups? - Correct
Answer- Transferring data to an external hard drive is generally faster than a cloud service
and external hard drives must be connected to the computer for each scheduled backup
Which two of the following would you not be able to accomplish on a smart phone? - Correct
Answer- Store a large database of customers and their purchase records, host a website
What are three limitations to a smartphone compared to a laptop computer? - Correct
Answer- Full applications will not install on a smartphone, cannot host a website, cannot
directly connect most smartphones to a USB drive
What are three things you cannot do with a hard-wired phone that you can do with a basic
cellular phone? - Correct Answer- Send/Receive text messages, use it while riding as a
passenger in a car, take it with you to use while traveling, intentionally
, You're using a hard-wired telephone at your office. You recieve a telophone call and want to
transfer it to another employee. How do you transfer a call? - Correct Answer- Put the caller
on hold, dial the extension where you want to transfer the call, and hang up
Which three elements should be recorded in an out-of-office voicemail message? - Correct
Answer- When caller can expect a call back, instructions to the caller, your name
Which three of the following can be performed when using Gmail Chat service? - Correct
Answer- Inserting hyperlinks, watch a video inside the chat window, sending photos
What device would you plug into a VGA connector on a laptop? - Correct Answer- Display
Which two ways connect a printer directly to a computer? - Correct Answer- Wi-Fi and USB
port
What is a device driver? - Correct Answer- It is software that controls hardware
What are two advantages of a wired network over a Wi-Fi network? - Correct Answer-
Security and the speed is faster
What should you always backup? - Correct Answer- Personal Files
Which backup strategy provides a slower creation of backups, but fastest recovery? - Correct
Answer- Differential
Which backup strategy provides the fastest creation of backups, but slowest recover? -
Correct Answer- Incremental
What two statements are true about using a cloud service to store backup. - Correct Answer-
The computer containing the data to be backed up must be connected to the Internet;
Transferring large files, like video, to a cloud service is generally slower than transferring to
an external hard drive