ITS 429 PRACTICE QUESTIONS AND ANSWERS

ITS 429 PRACTICE QUESTIONS AND ANSWERS What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies? - CORRECT ANSWER-Critical success factor What occurs when a business sells directly to the customer online and cuts out the middle man? - CORRECT ANSWERDisintermediation what is social tagging? - CORRECT ANSWER-Describes the collaborative activity of marking shared online content with keywords or tags as a way to organize it for future navigation, filtering, or search. At which level will a manager use analytics to make decisions? - CORRECT ANSWER-operational, managerial and strategic levels Which of the following produces an improved product customers are eager to buy, such as a faster car or larger hard drive? - CORRECT ANSWER-Sustaining technology what are the categories of AI? - CORRECT ANSWER-Expert system, Neural Network, Genetic algorithm, Intelligent agent and virtual reality Which category below represents the three common forms of business operations: brick-and-mortar, click-and-mortar, and pure play? - CORRECT ANSWER-B2C What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice? - CORRECT ANSWER-Unstructured decisions Which of the following is considered an operational decision or structured decision? - CORRECT ANSWER-Determining how many employees are out sick What are the four main types of ebusiness models? - CORRECT ANSWER-Business-to-business, business-toconsumer, consumer-to-business, and consumer-to-consumer What encompasses all the information contained within a single business process or unit of work and its primary purpose is to support the performance of daily operational or structured decisions. - CORRECT ANSWER-Transactional information What generates revenue each time a user clicks on a link to a retailer's website? - CORRECT ANSWER-pay-per-click What is crowdsourcing? - CORRECT ANSWER-refers to the wisdom of the crowd Which of the following identifies Business 2.0 communication and collaboration tools? - CORRECT ANSWER-blogs, wikis, mashup Which of the below represents the structure of a typical organization? - CORRECT ANSWER-pyramid What type of metrics measure throughput, transaction speed, and system availability? - CORRECT ANSWER-Efficiency MIS metrics What is the Internet protocol Web browsers use to request and display Web pages using universal resource locators? - CORRECT ANSWER-Hypertext transport protocol (HTTP) What is the difference between customer-facing processes and business-facing processes? - CORRECT ANSWER-Customerfacing processes are front-office processes, business-facing processes are back-office processes Which of the following is a type of effectiveness MIS metric? - CORRECT ANSWER-Usability Which of the below statements is accurate? - CORRECT ANSWER-Critical success factors can have several key performance indicators What creates the illusion that a large number of potential customers are clicking the advertiser's links, when in fact there is no likelihood that any of the clicks will lead to profit for the advertiser? - CORRECT ANSWER-Hitbots What could a manager use to measure the success of an MIS project? - CORRECT ANSWER-Effectiveness MIS metrics, efficiency MIS metrics Which of the following is not one of the Internet's impacts on information? - CORRECT ANSWER-Digital Divide What are the four most common Business 2.0 characteristics? - CORRECT ANSWER-Content sharing through open source, user-contribution content, collaboration inside the organization, collaboration outside the organization