Management 3300 Mizzou Exam 1 Questions with
Correct Answers
Key for this Correct Answer-One * next to a word means that is the
word/phrase filled in from the packet.
Two ** next to a word means know the whole thing/line/sentence.
Four Components of Information Systems Correct Answer-1. People:
Leaders*
Managers* and staff
Information technology team*
User-generated content.**
2. Technology:
Hardware*
Software*
Telecommunications*
3. Processes:
Set of activities to achieve a task.
Business process* management (BPM) - the field that focuses on
designing*, optimizing*, and streamlining* processes, taking into
account the human element. Analysts look at processes from many
different angle to weigh input from all stakeholders*, suggest innovative
approaches that leverage the power of information systems, and propose
tweaks at every step.
,4. Data:
Raw ingredient for every information system.
Converted into digital* format, integrated and shared across systems.
The Six Major Roles of Information Systems Correct Answer-1.
Supporting Customer Interaction
2. Making Decisions.
3. Collaborating on Teams
4. Gaining competitive advantage.
5. Improving Individual Productivity.
6. Managing Operations.
Definitions Correct Answer-Operations* Management is the
management of systems and processes that create goods and/or provide
services.
Customer* Relationship* Management (CRM).
Collaborating on Teams Role of Info Systems Correct Answer-A
virtual* team* refers to a group of individuals who work together from
different geographic locations and rely on communication technology to
collaborate.
Competitive Advantage:
,Anything* that gives a firm a lead over its rivals.
Can be gained through the development and application of Innovative*
Information* systems. Increasingly, these systems are a core feature of a
company's strategic vision.
The Fourth Industrial Revolution Correct Answer-1.0: Steam
Engineering (1760 - 1840)
2.0: Assembly Line (1880 - 1915)
3.0: Computing/Internet Nuclear Energy (1969 - 2010s)
4.0:
1. Digitization/Integration of value chains - Cloud computing* , mobile
devices*, IOT platforms*
2. Digitization of product and service offerings - Augmented/virtual
reality*, Multilevel customer interaction and customer profiling, Big
Data*, Analytics*, Smart Sensors.
3. Digital business models and customer access - Location detection
tech, advanced human-machine interfaces, authentication and fraud
detection, 3D printing*.
Information Systems Roles Correct Answer-Chief Information Officer*
(CIO) - a job title commonly given to the most senior executive in an
enterprise responsible for the information technology and computer
systems that support* enterprise* goals*. Concerned with effectiveness*
IS metrics.
, Chief Technology Officer* (CTO) - executive level position in a
company or other entity whose occupation is focused on scientific and
technological* issues within an org. Concerned with efficiency* IS
metrics.
Chief Security Officer* (CSO or CISO) - Senior level executive
responsible for ensuring information assets and technologies are
adequately* protected*.
Chief Privacy Officer* (CPO) - corporate executive charged with
developing and implementing policies designed to protect employee and
customer data from unauthorized* access*.
Chief Data Officer* (CDO) - corporate officer responsible for enterprise
wide governance* and utilization of information as an asset, via data
processing, analysis, data mining, information trading, and other means.
Chief Knowledge Officer* (CKO) - organizational leader responsible for
managing intellectual capital* and the custodian of Knowledge*
management practices in an org.
IT Support Roles Correct Answer-A help desk provides a single (or
multiple) points* of contact* for users to gain assistance in
troubleshooting, get answers to questions, and solve known problems. A
help desk generally manages its requests through the use of software
such as issue tracking* systems.
Correct Answers
Key for this Correct Answer-One * next to a word means that is the
word/phrase filled in from the packet.
Two ** next to a word means know the whole thing/line/sentence.
Four Components of Information Systems Correct Answer-1. People:
Leaders*
Managers* and staff
Information technology team*
User-generated content.**
2. Technology:
Hardware*
Software*
Telecommunications*
3. Processes:
Set of activities to achieve a task.
Business process* management (BPM) - the field that focuses on
designing*, optimizing*, and streamlining* processes, taking into
account the human element. Analysts look at processes from many
different angle to weigh input from all stakeholders*, suggest innovative
approaches that leverage the power of information systems, and propose
tweaks at every step.
,4. Data:
Raw ingredient for every information system.
Converted into digital* format, integrated and shared across systems.
The Six Major Roles of Information Systems Correct Answer-1.
Supporting Customer Interaction
2. Making Decisions.
3. Collaborating on Teams
4. Gaining competitive advantage.
5. Improving Individual Productivity.
6. Managing Operations.
Definitions Correct Answer-Operations* Management is the
management of systems and processes that create goods and/or provide
services.
Customer* Relationship* Management (CRM).
Collaborating on Teams Role of Info Systems Correct Answer-A
virtual* team* refers to a group of individuals who work together from
different geographic locations and rely on communication technology to
collaborate.
Competitive Advantage:
,Anything* that gives a firm a lead over its rivals.
Can be gained through the development and application of Innovative*
Information* systems. Increasingly, these systems are a core feature of a
company's strategic vision.
The Fourth Industrial Revolution Correct Answer-1.0: Steam
Engineering (1760 - 1840)
2.0: Assembly Line (1880 - 1915)
3.0: Computing/Internet Nuclear Energy (1969 - 2010s)
4.0:
1. Digitization/Integration of value chains - Cloud computing* , mobile
devices*, IOT platforms*
2. Digitization of product and service offerings - Augmented/virtual
reality*, Multilevel customer interaction and customer profiling, Big
Data*, Analytics*, Smart Sensors.
3. Digital business models and customer access - Location detection
tech, advanced human-machine interfaces, authentication and fraud
detection, 3D printing*.
Information Systems Roles Correct Answer-Chief Information Officer*
(CIO) - a job title commonly given to the most senior executive in an
enterprise responsible for the information technology and computer
systems that support* enterprise* goals*. Concerned with effectiveness*
IS metrics.
, Chief Technology Officer* (CTO) - executive level position in a
company or other entity whose occupation is focused on scientific and
technological* issues within an org. Concerned with efficiency* IS
metrics.
Chief Security Officer* (CSO or CISO) - Senior level executive
responsible for ensuring information assets and technologies are
adequately* protected*.
Chief Privacy Officer* (CPO) - corporate executive charged with
developing and implementing policies designed to protect employee and
customer data from unauthorized* access*.
Chief Data Officer* (CDO) - corporate officer responsible for enterprise
wide governance* and utilization of information as an asset, via data
processing, analysis, data mining, information trading, and other means.
Chief Knowledge Officer* (CKO) - organizational leader responsible for
managing intellectual capital* and the custodian of Knowledge*
management practices in an org.
IT Support Roles Correct Answer-A help desk provides a single (or
multiple) points* of contact* for users to gain assistance in
troubleshooting, get answers to questions, and solve known problems. A
help desk generally manages its requests through the use of software
such as issue tracking* systems.
