RWST106 - SSG (SERVICE AND
SUPPORT GUIDE ASSESSMENT) 4
QUESTIONS AND ANSWERS
AftersreplacementsofsthesmotherboardsinsyoursLenovoscommercialsorsconsumersPC,syou'll
swantstostransfersthesmachinesinformationsandsserialsnumbersontosthesnewsboard.sWheres
cansyousfindsthestoolstosaccomplishsthissupdate?s-sans--eSupport
OncesasTechnicianshassremovedsasdefectivespartsfromsascustomer'ssmachine,sitsmustsbesr
eturnedstosLenovoswithins____sdayssofspartsthesshipmentsdate.s-sans--30sdays
Whichsoffering,savailablesseparatelysfromsLenovosservices,scoverssasmultitudesofsnon-
warrantysaccidentalsdamagesconditionssthatscouldsharmsasnotebookssystem,sincludingsdr
ops,sliquidsspills,sandselectricalssurgess-sans--AccidentalsDamagesProtection
Onsasvisit,sasTechniciansrepairssmultiplesmachinessatsthessameslocation,sYousshouldsonlysl
iststhesfirstsmachinesass_____swhensfillingsoutsasworksordersinsthesPortal.s-sans--Onsite
Selectsallsthescorrectsstepsstosfollowswhensreturningsparts:s(Selectsallsthatsapply)s-sans--
Partssmustsbesreturnedswithins30sdayssandsmustshavesnosCID.sUsesthesoriginalsorsequival
entsprotectivespackaging,sincludingsasstaticsshieldsbag.sIfsasreplacementsreturnslabelsissne
eded,semailsasrequeststosthesSMSCsincludingsthesworksordersnumbersandsthespartsnumber
s.
ThesServicesSupportsGuide,sfoundsonsthesSMSCswebsite,scontainssinformationson:s(selec
tsone)s-sans--
Allsofsthesabove.s(AuthorizedsservicesprovidersrequirementssLaborsandsTravelsreimburse
mentspolicysPartsshandlingsandsreturnsinformation)
Whatsissthesmostscommonstypesofsworksorderssubmitted?s-sans--
CustomersLimitedsWarranty
WhichsstatementsissincorrectsregardingsmanagingsyourslocationsIDsinsthesNextsGeneration
sServicesPortal:s-sans--IscansmakesanyschangesstosmyslocationsbyseditingsitsinsthesPortal.
Whensshouldsworksordersswithsmultiplestravelspaymentssforsthessamestechnician,sdate,san
dscustomerslocationsbessubmitted?s-sans--Never-sthississnotsallowed.
Thisssoftwaresallowssusersstosquicklysidentifysthesstatussofssystemshealth,snetworksconnec
tions,sandsoverallssystemssecurity:s-sans--LenovosSolutionsCenters(LSC)
SUPPORT GUIDE ASSESSMENT) 4
QUESTIONS AND ANSWERS
AftersreplacementsofsthesmotherboardsinsyoursLenovoscommercialsorsconsumersPC,syou'll
swantstostransfersthesmachinesinformationsandsserialsnumbersontosthesnewsboard.sWheres
cansyousfindsthestoolstosaccomplishsthissupdate?s-sans--eSupport
OncesasTechnicianshassremovedsasdefectivespartsfromsascustomer'ssmachine,sitsmustsbesr
eturnedstosLenovoswithins____sdayssofspartsthesshipmentsdate.s-sans--30sdays
Whichsoffering,savailablesseparatelysfromsLenovosservices,scoverssasmultitudesofsnon-
warrantysaccidentalsdamagesconditionssthatscouldsharmsasnotebookssystem,sincludingsdr
ops,sliquidsspills,sandselectricalssurgess-sans--AccidentalsDamagesProtection
Onsasvisit,sasTechniciansrepairssmultiplesmachinessatsthessameslocation,sYousshouldsonlysl
iststhesfirstsmachinesass_____swhensfillingsoutsasworksordersinsthesPortal.s-sans--Onsite
Selectsallsthescorrectsstepsstosfollowswhensreturningsparts:s(Selectsallsthatsapply)s-sans--
Partssmustsbesreturnedswithins30sdayssandsmustshavesnosCID.sUsesthesoriginalsorsequival
entsprotectivespackaging,sincludingsasstaticsshieldsbag.sIfsasreplacementsreturnslabelsissne
eded,semailsasrequeststosthesSMSCsincludingsthesworksordersnumbersandsthespartsnumber
s.
ThesServicesSupportsGuide,sfoundsonsthesSMSCswebsite,scontainssinformationson:s(selec
tsone)s-sans--
Allsofsthesabove.s(AuthorizedsservicesprovidersrequirementssLaborsandsTravelsreimburse
mentspolicysPartsshandlingsandsreturnsinformation)
Whatsissthesmostscommonstypesofsworksorderssubmitted?s-sans--
CustomersLimitedsWarranty
WhichsstatementsissincorrectsregardingsmanagingsyourslocationsIDsinsthesNextsGeneration
sServicesPortal:s-sans--IscansmakesanyschangesstosmyslocationsbyseditingsitsinsthesPortal.
Whensshouldsworksordersswithsmultiplestravelspaymentssforsthessamestechnician,sdate,san
dscustomerslocationsbessubmitted?s-sans--Never-sthississnotsallowed.
Thisssoftwaresallowssusersstosquicklysidentifysthesstatussofssystemshealth,snetworksconnec
tions,sandsoverallssystemssecurity:s-sans--LenovosSolutionsCenters(LSC)
