Lean Six Sigma Rutgers Mentone
Continual/Continuous Improvement process – answer CIP, CI - is an ongoing effort to
improve products, services, or processes
incremental - answer improvement over time
breakthrough - answer improvement all at once
Delivery (customer valued) processes - answer are constantly evaluated and improved
in the light of their efficiency, effectiveness and flexibility
Lean - answer Making waste visible,
eliminate NVA ( non value add) activities,
Culture of Make-to-Order Pull
Minimum inventory, maximum velocity/turns
Originates from Ford and Toyota
Six Sigma - answerCost improvements,
Variation reduction
DMAIC
DMADV
Understanding customers needs (VOC)
DMAIC - answerDefine, measure, Analyze, Improve, Control
DMADV (DFSS) - answerDefine, measure, analyze, design, verify
Design for Six Sigma
DPMO - answerDefects Per Million Opportunities
(3.4)
Value Added - answerTransforms the product or the documentation in some way that
meets the customer requirements (Not previously been attempted
Non-Value Added - answerDoes not transform the product or documentation
Does not lead to fulfilling a customer requirement
reworks a previous mistake or misunderstanding
7 Types of waste - answermotion
waiting
inventory
, transportation
over-production
defects
over-processing
Purpose of value stream map - answerused to make waste visible by analyzing the flow
of materials and information required to bring a product or service to a customer
types of process mapping - answerSIPOC
Process map
Spaghetti Map
Swim Lane
Value Stream
incidental waste (business value-added) - answeractivities that are not necessary to
deliver the customer's requirements but are either: absolutely necessary to sustain the
business or cannot be eliminated due to known constraints (often external)
kaizen Event - answerteam-based rapid improvement event founded in lean and
reengineering tools, techniques, methods and approaches
Charter - answera signed agreement between management and the team about what to
expect
Types of financial benefits you could get from using a charter - answercost reduction
cost avoidance
revenue enhancement
receivables reduction
inventory reduction
SIPOC - answera high level view of a process helps to define project boundaries
(starting and ending points) and focuses the team on where to collect data
VOC - answeridentify the key business drivers of customer satisfaction. only through
understanding the customer that you can effectively design, deliver, and improve
products and service
Reactive systems - answerinformation comes to you (Complaints department)
Proactive systems - answerseek out your customer (Survey)
Social Media - answerSpeed of opinion
affinity diagram - answertool that organizes natural language data (from social media or
surveys) into related groups
Continual/Continuous Improvement process – answer CIP, CI - is an ongoing effort to
improve products, services, or processes
incremental - answer improvement over time
breakthrough - answer improvement all at once
Delivery (customer valued) processes - answer are constantly evaluated and improved
in the light of their efficiency, effectiveness and flexibility
Lean - answer Making waste visible,
eliminate NVA ( non value add) activities,
Culture of Make-to-Order Pull
Minimum inventory, maximum velocity/turns
Originates from Ford and Toyota
Six Sigma - answerCost improvements,
Variation reduction
DMAIC
DMADV
Understanding customers needs (VOC)
DMAIC - answerDefine, measure, Analyze, Improve, Control
DMADV (DFSS) - answerDefine, measure, analyze, design, verify
Design for Six Sigma
DPMO - answerDefects Per Million Opportunities
(3.4)
Value Added - answerTransforms the product or the documentation in some way that
meets the customer requirements (Not previously been attempted
Non-Value Added - answerDoes not transform the product or documentation
Does not lead to fulfilling a customer requirement
reworks a previous mistake or misunderstanding
7 Types of waste - answermotion
waiting
inventory
, transportation
over-production
defects
over-processing
Purpose of value stream map - answerused to make waste visible by analyzing the flow
of materials and information required to bring a product or service to a customer
types of process mapping - answerSIPOC
Process map
Spaghetti Map
Swim Lane
Value Stream
incidental waste (business value-added) - answeractivities that are not necessary to
deliver the customer's requirements but are either: absolutely necessary to sustain the
business or cannot be eliminated due to known constraints (often external)
kaizen Event - answerteam-based rapid improvement event founded in lean and
reengineering tools, techniques, methods and approaches
Charter - answera signed agreement between management and the team about what to
expect
Types of financial benefits you could get from using a charter - answercost reduction
cost avoidance
revenue enhancement
receivables reduction
inventory reduction
SIPOC - answera high level view of a process helps to define project boundaries
(starting and ending points) and focuses the team on where to collect data
VOC - answeridentify the key business drivers of customer satisfaction. only through
understanding the customer that you can effectively design, deliver, and improve
products and service
Reactive systems - answerinformation comes to you (Complaints department)
Proactive systems - answerseek out your customer (Survey)
Social Media - answerSpeed of opinion
affinity diagram - answertool that organizes natural language data (from social media or
surveys) into related groups
