Exam Practice – Uniqlo/226 Accurate
Questions and Answers
Group mission - -To create truly great clothes with new and unique value,
and to enable people all over the world to experience the joy, happiness and
satisfaction of wearing such great clothes.
To enrich peoples lives through our unique corporate activities, and to grow
our company in unity with society
-Our values - -1. Approaching problems from the customers
2. Embracing innovation and challenge
3. Respecting and supporting individuals to foster both corporate and
personal growth.
4. Adhering to ethical standards and correctness.
-Our Principles - -1. do everything possible for our customers
2. pursue excellence and aim for the highest possible level of achievement
3. achieve strong results through the promotion diversity and teamwork
4. move speedily and decisively in everything we do
5. conduct business in a very real way based on the current marketplace,
products, and facts
6. act as global citizens with ethics and integrity
-Lifewear statement - -We make functional clothes that improve peoples
lives. We take pride in thoughtful, design and inequality meant to last. We
create elements of style, not flashy, ephemeral fashion. We are committed to
making clothes right for everyone, today and tomorrow.
-Made for all - -UNIQLO is the elements of style.
UNIQLO is a toolbox for living.
UNIQLO is clothes that suit your values.
UNIQLO how the future dresses.
UNIQLO beauty in hyperpracticality.
UNIQLO is clothing in the absolute.
-4 abilities of a business leader - -1. Innovator (change)
2. Merchant (earn a profit)
3. Leader (build a team)
4. Someone inspired by a mission (pursue an ideal)
-Seiketsu - -standardize
-Seiri - -sort
,-Shitsuke - -Sustained discipline
-Seisou - -Spotless
-Seiton - -Systematic arrangement
-Management principle 1 - -Meet the needs of our customers and create
new one
-Management principle 2 - -Good ideas into practice, move the world,
change and contribute to society
-Management principle 3 - -Stay autonomous, independent, and remain free
from the influence of any company
-Management principle 4 - -Face the facts, adapt to the times,and
proactively drive change
-Management principle 5 - -Ensure that each and every employee is self-
reliant, and self reflective while respecting the individual and emphasizing
teamwork in an adaptable Organization
-Management principle 6 - -Utilize global talent and establish a unique
corporate identity. Become truly global by developing products and business
categories that have universal appeal.
-Management principle 7 - -Put a premium on products and the sales floor,
recognizing that these two areas are the only direct points of contact with
the customer
-Management principle 8 - -Ensure that all employees and departments
Work as one doing what is best for the entire company
-Management principle 9 - -Possess speed, motivation, and the ability to
innovate and execute
-Management principle 10 - -Value fairness above personal gain. Reward
good work and discipline. Poor conduct.
-Management principle 11 - -Improve management capabilities and
thoroughly eliminate waste to attain high efficiency and high dividends, while
remaining attentive to profitability
, -Management principle 12 - -Thoroughly analyze past successes and
failures, retaining the lessons, learned and referencing them in subsequent
actions
-Management principle 13 - -Be proactive, and challenge yourself, do not
shy away from hardship or avoid competition
-Management principle 14 - -Be dedicated to professionalism and win by
delivering superior results
-Management principle 15 - -Possess a consistent, long-term vision, shared
among all employees. Unfailingly practice the basics doing what is right and
correct and follow through to the end.
-Management principle 16 - -Recognize that our customers are taking home
not only our product, but also our corporate stance. Be sensitive and look
beyond the superficial to seek the essence in business.
-Management principle 17 - -Always think positively, invest in and have high
hopes for the future and invigorate those around you
-Management principle 18 - -Strive to see that each individual, team and
the company as a whole possess a clean-cut goal, purpose and concept
-Management principle 19 - -Demand the highest level of ethics in your
business and work
-Management principle 20 - -Be your own toughest critic. Review and
rethink your actions, and approach in order to improve and renew yourself.
-Management principle 21 - -Eradicate all discrimination in the workplace,
including that based on race, nationality, age, and gender.
-Management principle 22 - -Develop new synergistic businesses and
become number one in these fields
-Management principle 23 - -Maintain a project based business approach
and avoid drawing boundaries. Recognize that the purpose of our
organization is to get the job done and that employees and our business
partners exist to meet the needs of our customers.
-Steps for handling customer complaints - -Actively encourage complaints
Be grateful for customer input
Respond promptly with sincerity
Pay attention to your initial response, as it is a critical factor in handling
customer complaints.
Questions and Answers
Group mission - -To create truly great clothes with new and unique value,
and to enable people all over the world to experience the joy, happiness and
satisfaction of wearing such great clothes.
To enrich peoples lives through our unique corporate activities, and to grow
our company in unity with society
-Our values - -1. Approaching problems from the customers
2. Embracing innovation and challenge
3. Respecting and supporting individuals to foster both corporate and
personal growth.
4. Adhering to ethical standards and correctness.
-Our Principles - -1. do everything possible for our customers
2. pursue excellence and aim for the highest possible level of achievement
3. achieve strong results through the promotion diversity and teamwork
4. move speedily and decisively in everything we do
5. conduct business in a very real way based on the current marketplace,
products, and facts
6. act as global citizens with ethics and integrity
-Lifewear statement - -We make functional clothes that improve peoples
lives. We take pride in thoughtful, design and inequality meant to last. We
create elements of style, not flashy, ephemeral fashion. We are committed to
making clothes right for everyone, today and tomorrow.
-Made for all - -UNIQLO is the elements of style.
UNIQLO is a toolbox for living.
UNIQLO is clothes that suit your values.
UNIQLO how the future dresses.
UNIQLO beauty in hyperpracticality.
UNIQLO is clothing in the absolute.
-4 abilities of a business leader - -1. Innovator (change)
2. Merchant (earn a profit)
3. Leader (build a team)
4. Someone inspired by a mission (pursue an ideal)
-Seiketsu - -standardize
-Seiri - -sort
,-Shitsuke - -Sustained discipline
-Seisou - -Spotless
-Seiton - -Systematic arrangement
-Management principle 1 - -Meet the needs of our customers and create
new one
-Management principle 2 - -Good ideas into practice, move the world,
change and contribute to society
-Management principle 3 - -Stay autonomous, independent, and remain free
from the influence of any company
-Management principle 4 - -Face the facts, adapt to the times,and
proactively drive change
-Management principle 5 - -Ensure that each and every employee is self-
reliant, and self reflective while respecting the individual and emphasizing
teamwork in an adaptable Organization
-Management principle 6 - -Utilize global talent and establish a unique
corporate identity. Become truly global by developing products and business
categories that have universal appeal.
-Management principle 7 - -Put a premium on products and the sales floor,
recognizing that these two areas are the only direct points of contact with
the customer
-Management principle 8 - -Ensure that all employees and departments
Work as one doing what is best for the entire company
-Management principle 9 - -Possess speed, motivation, and the ability to
innovate and execute
-Management principle 10 - -Value fairness above personal gain. Reward
good work and discipline. Poor conduct.
-Management principle 11 - -Improve management capabilities and
thoroughly eliminate waste to attain high efficiency and high dividends, while
remaining attentive to profitability
, -Management principle 12 - -Thoroughly analyze past successes and
failures, retaining the lessons, learned and referencing them in subsequent
actions
-Management principle 13 - -Be proactive, and challenge yourself, do not
shy away from hardship or avoid competition
-Management principle 14 - -Be dedicated to professionalism and win by
delivering superior results
-Management principle 15 - -Possess a consistent, long-term vision, shared
among all employees. Unfailingly practice the basics doing what is right and
correct and follow through to the end.
-Management principle 16 - -Recognize that our customers are taking home
not only our product, but also our corporate stance. Be sensitive and look
beyond the superficial to seek the essence in business.
-Management principle 17 - -Always think positively, invest in and have high
hopes for the future and invigorate those around you
-Management principle 18 - -Strive to see that each individual, team and
the company as a whole possess a clean-cut goal, purpose and concept
-Management principle 19 - -Demand the highest level of ethics in your
business and work
-Management principle 20 - -Be your own toughest critic. Review and
rethink your actions, and approach in order to improve and renew yourself.
-Management principle 21 - -Eradicate all discrimination in the workplace,
including that based on race, nationality, age, and gender.
-Management principle 22 - -Develop new synergistic businesses and
become number one in these fields
-Management principle 23 - -Maintain a project based business approach
and avoid drawing boundaries. Recognize that the purpose of our
organization is to get the job done and that employees and our business
partners exist to meet the needs of our customers.
-Steps for handling customer complaints - -Actively encourage complaints
Be grateful for customer input
Respond promptly with sincerity
Pay attention to your initial response, as it is a critical factor in handling
customer complaints.
