Correct Answers
If a fire officer has the authority to solve a problem he/she should - - answer✔✔go ahead and
make a decision
What are the generalized schools of human resource management? - answer✔✔Humanistic and
scientific
According to the Blake/Mouton leadership grid, what type of person demonstrates a little
concern for results and a high concern for people? - answer✔✔Accommodating person
According to the Blake/Mouton managerial grid, which type of person shows balanced concern
for people and results and tries to moderate both, and often does not achieve either? -
answer✔✔Status quo/Middle of the road
According to the Blake/Mouton managerial grid, what kind of person demonstrates a high
concern for results and low concern for the people? - answer✔✔Controlling Person
What Act established that employers cannot force employees to enter into contracts in order to
keep their jobs? - answer✔✔The Noris LaGuardia act of 1932
A philosophical shift in labor-management relationships is moving away from confrontational
strategies to - answer✔✔Cooperative relationships
What is the United States Fire administration goal of fatality reductions over a ten year period? -
answer✔✔A 50% reduction in fatalities over a ten year period
What is the most common activity being performed during firefighter injuries? -
answer✔✔Extinguishing fires and suppression
Why did the International Association of fire chiefs launch a web based program in 2005? -
answer✔✔To prevent near misses
What is one of the most important reasons for establishing and maintaining an effective incident
command structure? - answer✔✔Situational awareness
What is not a phase of an accident investigation? - answer✔✔Employee discipline
What trend was started when The National Fire Protection Association (NFPA) helped
standardize fire fighter training by publishing the inaugural edition of NFPA 1001, Standard for
Fire Fighter Professional Qualifications, in 1974? - answer✔✔consensus standards
EXAM STUDY MATERIALS July 26, 2024 9:30 AM
, What is the first step in developing a specific training program that has not already been
implemented? - answer✔✔Assess the need
One area of a structured probationary program monthly firefighter assessment would be: -
answer✔✔The progress in learning his or her district
Unless there is a problem with an employee's performance, scheduled evaluations should be used
primarily as an opportunity to _______ - answer✔✔Discussing future goals and objectives
What is one corrective action for a substandard employee evaluation? - answer✔✔Place the
employee in a work improvement plan for 120 days
What is a frame of reference? - answer✔✔An evaluation error when the firefighter is evaluated
based on the officers personal ideals instead of the job standards.
What is important to do after an employee has positive discipline? - answer✔✔Reinforcement by
recognizing improved performance and rewarding excellent performance
What is a typical characteristic of firefighters that officers can use as a stimulant in positive
discipline? - answer✔✔Competitiveness
What is an evaluation error that occurs when the officers rates an employee based on race,
religion, gender or disability? - answer✔✔Bias
What is an effective strategy a fire officer can use for positive discipline? -
answer✔✔Empowering the employee
What is the goal of a public safety education program? - answer✔✔Aimed to prevent injury,
death and loss to fires and other types of incidents
What makes a public education presentation successful? - answer✔✔When there is a noticeable
and observable change in behavior
What gives immediate feedback obtained from the students at the conclusion of training? -
answer✔✔A post course survey
How often does Peter Drucker say it is good to question the value of any given organizational
activity? - answer✔✔Once a year it should be evaluated
What is a pre-incident plan? - answer✔✔A document developed by gathering and detailing data
use by responding personnel to determine the resources and actions needed to mitigate an
emergency at a specific facility
What can preincident plans help identify? - answer✔✔Suitable tactics and strategies and actions
What is important to do when conducting a preincident plan with a facility? -
answer✔✔Coordinate with the facilities own emergency action plan and its owner
EXAM STUDY MATERIALS July 26, 2024 9:30 AM