OPERATIONS MANAGEMENT CHAPTER
EXAM QUESTIONS (CHAPTERS 1-6S)
AND ACCURATE ANSWERS WITH
SOLUTIONS 2024
1 - ANSWER Corporate strategic planning involves decisions related to:
a. What businesses should we be in?
b. What specific product- and market-based initiatives and goals should we establish?
c. What measures should we use to control strategic initiatives?
d. All of these.
2 - ANSWER Functional strategic planning involves decisions related to:
a. What businesses should we be in?
b. Specific product- and market-based initiatives and goals.
c. What metrics should be used to ensure progress in operations management?
d. All of these.
3 - ANSWER Which of the following is the most appropriate definition of an "order winner"?
a. A product characteristic that causes customers to choose the product over that of a competitor.
b. A product characteristic that permits the product to compete in a market.
c. A product that has the highest profit margin.
d. A product that generates the highest dollar sales volume.
4 - ANSWER Which of the following is NOT true about "order qualifiers"?
,a. These are product traits that must meet a certain level in order for the product to even be considered
by customers.
b. The firm must perform acceptably on these traits, usually at least as well as competitors' offerings.
c. Customers may not be aware of any level of performance in excess of those minimum levels that they
have established.
d. All of the items are true.
5 - ANSWER Xanadu makes HD televisions. It claims that its HD televisions have the clearest picture
clarity in the industry. Xanadu is emphasizing which dimension of quality?
a. Reliability
b. Performance
c. Features
d. Conformance
6 - ANSWER Scantron Inc. claims that its competitors have to recall 10 percent of their products to fix
defects, while it only has to recall 5 percent. Scantron is emphasizing which dimension of quality?
a. Durability
b. Reliability
c. Performance
d. Conformance
7 - ANSWER Which of the following is considered a "process-related" competitive priority?
a. Flexibility
b. Quality
c. Cost
d. All of these
, 8 - ANSWER Which of the following is NOT considered a key characteristic of a core capability:
a. It is based on factors that are rare or unique to the firm.
b. It is hard to imitate.
c. It does not need to be extendable to many market opportunities.
d. There are few substitutes for it.
9 - ANSWER "When operational capabilities are consistent with and supportive of the value proposition
and the outcomes desired by critical customers" - this statement best describes the concept of:
a. Execution.
b. Flexibility.
c. Strategic planning.
d. Fit.
10 - ANSWER A vice president of operations wants to evaluate the impact of reducing manufacturing
expenses on the firm's return on assets. A measurement approach that he might consider for this is the:
a. Strategic profit model.
b. Balanced scorecard model.
c. SCOR model.
d. None of these.
11 - ANSWER You are an upper-level manager in a firm. You believe that corporate objectives are not
effectively disseminated throughout the organization and that line-level managers do not take them into
account in their decision making. Which of the following would best help you to try to correct this
problem?
a. Strategic profit model.
b. Balanced scorecard model.
EXAM QUESTIONS (CHAPTERS 1-6S)
AND ACCURATE ANSWERS WITH
SOLUTIONS 2024
1 - ANSWER Corporate strategic planning involves decisions related to:
a. What businesses should we be in?
b. What specific product- and market-based initiatives and goals should we establish?
c. What measures should we use to control strategic initiatives?
d. All of these.
2 - ANSWER Functional strategic planning involves decisions related to:
a. What businesses should we be in?
b. Specific product- and market-based initiatives and goals.
c. What metrics should be used to ensure progress in operations management?
d. All of these.
3 - ANSWER Which of the following is the most appropriate definition of an "order winner"?
a. A product characteristic that causes customers to choose the product over that of a competitor.
b. A product characteristic that permits the product to compete in a market.
c. A product that has the highest profit margin.
d. A product that generates the highest dollar sales volume.
4 - ANSWER Which of the following is NOT true about "order qualifiers"?
,a. These are product traits that must meet a certain level in order for the product to even be considered
by customers.
b. The firm must perform acceptably on these traits, usually at least as well as competitors' offerings.
c. Customers may not be aware of any level of performance in excess of those minimum levels that they
have established.
d. All of the items are true.
5 - ANSWER Xanadu makes HD televisions. It claims that its HD televisions have the clearest picture
clarity in the industry. Xanadu is emphasizing which dimension of quality?
a. Reliability
b. Performance
c. Features
d. Conformance
6 - ANSWER Scantron Inc. claims that its competitors have to recall 10 percent of their products to fix
defects, while it only has to recall 5 percent. Scantron is emphasizing which dimension of quality?
a. Durability
b. Reliability
c. Performance
d. Conformance
7 - ANSWER Which of the following is considered a "process-related" competitive priority?
a. Flexibility
b. Quality
c. Cost
d. All of these
, 8 - ANSWER Which of the following is NOT considered a key characteristic of a core capability:
a. It is based on factors that are rare or unique to the firm.
b. It is hard to imitate.
c. It does not need to be extendable to many market opportunities.
d. There are few substitutes for it.
9 - ANSWER "When operational capabilities are consistent with and supportive of the value proposition
and the outcomes desired by critical customers" - this statement best describes the concept of:
a. Execution.
b. Flexibility.
c. Strategic planning.
d. Fit.
10 - ANSWER A vice president of operations wants to evaluate the impact of reducing manufacturing
expenses on the firm's return on assets. A measurement approach that he might consider for this is the:
a. Strategic profit model.
b. Balanced scorecard model.
c. SCOR model.
d. None of these.
11 - ANSWER You are an upper-level manager in a firm. You believe that corporate objectives are not
effectively disseminated throughout the organization and that line-level managers do not take them into
account in their decision making. Which of the following would best help you to try to correct this
problem?
a. Strategic profit model.
b. Balanced scorecard model.
