Health stream Customer Service (PA).pdf file:///C:/Users/HP/Desktop/eewwww/Health%20stream%20Custom
Health stream Customer Service (PA)
1. A customer continues to seek services at your facility for a while. However, she switches
to a new facility when it opens up a few miles closer to her house. This customer was most
likely
ANS Satisfied with the customer service at your facility
2. Which of the following is not covered on the HCAHPS survey?
ANS clinical outcome
3. Which of the following is most likely to delight a customer?
1 of 5 8/2/2024, 4:23
,Health stream Customer Service (PA).pdf file:///C:/Users/HP/Desktop/eewwww/Health%20stream%20Custom
ANS Meeting the customer's needs and exceeding expectations
4. When listening actively, paraphrase to show the customer that you
ANS Under- stand what he or she has said
5. Which of the following statements is true?
ANS Keeping loyal customers is less expensive than finding new customers.
6. Which of the following customers usually remain(s) loyal?
ANS Delighted cus- tomer
7. When listening actively, empathize to show the customer that you
ANS Care about his or her concerns
2 of 5 8/2/2024, 4:23
Health stream Customer Service (PA)
1. A customer continues to seek services at your facility for a while. However, she switches
to a new facility when it opens up a few miles closer to her house. This customer was most
likely
ANS Satisfied with the customer service at your facility
2. Which of the following is not covered on the HCAHPS survey?
ANS clinical outcome
3. Which of the following is most likely to delight a customer?
1 of 5 8/2/2024, 4:23
,Health stream Customer Service (PA).pdf file:///C:/Users/HP/Desktop/eewwww/Health%20stream%20Custom
ANS Meeting the customer's needs and exceeding expectations
4. When listening actively, paraphrase to show the customer that you
ANS Under- stand what he or she has said
5. Which of the following statements is true?
ANS Keeping loyal customers is less expensive than finding new customers.
6. Which of the following customers usually remain(s) loyal?
ANS Delighted cus- tomer
7. When listening actively, empathize to show the customer that you
ANS Care about his or her concerns
2 of 5 8/2/2024, 4:23
