NCCT-NCMA study guide Questions and Answers 2024

NCCT-NCMA study guide Questions and Answers 2024 Which of the following actions by the Medical Assistant reflects professional telephone etiquette? (select the three (3) correct answers) speaking clearly with a pleasant tone verifying the patient's full name requesting permission before placing a caller on hold The medical assistant aligns all parts of a business letter at the left margin. This is an example of which of the following letter formats? full block style Studying the image below, which of the following is missing in the structure of this professional business letter? header the best way to ensure that a patient understands and complies with the medical offices financial policy is to explain the office's financial policies and procedures in advance of services what five pieces of information must be available on every sample in the laboratory full name, unique identifier, date of collection, time of collection, collector's identity which of the following pieces of information is important to include when taking a routine telephone message (select the three (3) correct anwsers) caller's return telephone number date and time of call name of person calling which of the following forms should always be included when sending a fax originating from the medical office cover sheet a medical assistant maintains a positive, caring demeanor when the office is running 45- minutes behind on scheduled appointments. The action is most indicative of which of the following workplace behaviors professionalism the medical assistant mistakenly opens an item of incoming mail marked "personal" addressed to the physician. What action should the medical assistant take? write "opened in error" on the outside of the envelope and initial Which of the following types of mail is the most cost effective for bound printed material, film, and sound recordings? media While recording electronic payments at the end of the day, the medical assistant leaves the front desk to help a coworker. When the medical assistant returns, the computer screen is blank. There is evidence that the office cleaning crew has vacuumed an emptied the trash around the front desk. How should the medical assistant initially troubleshoot this issue? (Select the four (4) correct answers below) click the mouse press a key on the keyboard verify the computer is plugged in and turned on check to see that the monitor is connected to the computer which of these is a safeguard put in place to help secure access to Electronic Health Record information protected passwords A medical assistant is taking a patient's history and entering it directly into the EHR. The patient's main reason for seeing the doctro is a severe migraine headache. If this office uses the CHEDDAR format of documentation, under which letter would this information be entered? C Which of these would be recorded under the "S" in a patient's EHR if using the SOAP format? (Select the four (4) correct responses) symptoms feeling of fatigue sodium level Which of the following are needed to submit a prior authorization request for medical equipment ICD-CM and HCPCS codes A physician who treats disorders of the musculoskeletal system is which of the following types of specialist? orthopedist Which of the following is required to schedule patients for outpatient diagnostic tests and procedures an approval from the insurance company From which of the following lists does a medical office assistant need to run an encounter report appointment schedule The medical assistant has scheduled three patients in the office at the same time. What type of appointment scheduling have they used? wave Which of the following regulations set the minimum standards for medical laboratory practice and quality? CLIA Which of the following types of licensure must a physician have and maintain to legally dispense, prescribe, or administer controlled substances? narcotics Which of the following statements describes managed care? cost-containment is a primary goal A provider who has a contractual agreement to accept an insurance company's pre-negotiated rate for health care services is considered to be in-network An added feature to a patient's insurance policy expanding or placing limits on standard coverage is a rider A Medicare patient presents to an outpatient hospital facility for a scheduled hysterectomy. To which Medicare plan should the facility submit the claim? Medicare Part B Which of the following health care benefit plans primarily serves active duty and retired uniformed military service members and their families? TRICARE Which of the following diagnostic procedures makes internal structures visible by recording the reflections of sound waves directed into the tissues? ultrasound Which type of insurance begins direct payment to the patient after they have been injured and unable to work for a specific period of time? disability Which of the following types of coverage provide protection up to a maximum limit in cases of catastrophic or prolonged illness? major medical The physician asks the medical assistant to fill out a CMS-1500 for a patient who came in for a 30 minute office visit and was treated for hypertension. Which of the following should the medical assistant use to locate the code for hypertension? ICD-CM Prior approval from an insurance company for the cost of services is known as which of the following preauthorization The set dollar amount collected at the time of each visit for a patient's portion of health care costs is referred to as which of the following? copayment Premiums are payments made systematically to insurance companies in exchange for which of the following? benefits The process of finding out if a service or procedure is covered under a patient's insurance policy is called precertification For reimbursement purposes, the medical assistant should check to make sure that which of the following key pieces are provided on the insurance claim form? ICD-10-CM and CPT codes A patient has refused to pay for a medical procedure that was performed six months ago. The medical procedure was not listed under the patient's schedule of benefits, and she is now fully responsible for all costs. Her account has now been turned over to a collection agency. This scenario is most likely an example of failure of the medical office assistant to properly explain the non-coverage billing policies A patient is referred to a specialist by the primary care provider. Pre-certification is required for this patient's specialty visit. Which of the following actions is required by the medical assistant to obtain authorization? contact the patient's insurance provider Referring to the image below, which number on the check represents the ABA number? 76-4/1049 A patient sustained broken ribs in an automobile accident in which she was the passenger. After completion of an office follow up visit, which of the following should the medical office assistant submit the insurance claim to first? the driver's automobile insurance A patient presents to the provider's office with a complaint of persistent migraines three days after acquiring a head injury on the job. After the provider assesses the patient, the final diagnosis is a concussion. Which of the following actions should the medical assistant take next? Determine if a workman's compensation claim has been filed When coding for a urine screen, under which of the following sections of the CPT is this service line found? pathology and lab Which of the following should the medical assistant assign to a patient's main CPT code, indicating unusual circumstances were present related to the procedure? modifier While a new patient is in the examination room with a physician who is explaining treatment options to the patient, the medical office assistant is contacting the insurance carrier to discuss the patient's insurance coverage. This scenario is an example of obtaining verification of benefits and eligibility for the patient A child is covered by the insurance policies of each of his parents: United Health Care and Blue Cross/Blue Shield. According to the birthday rule, which of the following plans should become the primary insurance? the plan of the policyholder whose birthday comes first in the calendar year Which of the following insurance related forms includes a detailed description of benefits paid, reduced, or denied on a claim? explanation of benefits If a provider charges for services that were not performed, it is considered fraud ASCA requires that hospital claims submitted to Medicare Part A and Part B must be submitted electronically, but will accept non-electronic claims on behalf of providers that employ less than 25 full-time employees Which of the following is the predetermined amount of total eligible charges a patient must pay before insurance plan benefits begin? deductible A 64-year-old indigent veteran (recently diagnosed disabled but has a part-time job) receiving outpatient peritoneal dialysis was referred to his federal primary care provider for stomatitis. The patient then went to his PCP for an assessment plan and IV antibiotics. The patient died at 2:00 pm the following day, on his 65th birthday. Which of the following entities should be billed for the medical expenses? Tricare What items are needed to submit a prior authorization request? proper ICD-10-CM and CPT codes