SHRM CP Exam Questions with Correct Answers What is a direct cost of turnover for the loss of a key account sales rep? - Answer -
Recruitment fees What can we learn from observing how organizations manage change? - Answer -The way an organiz ation responds to change is a good predictor of success What is the basis of civil law? - Answer -Legislative acts An organization's state mandates a $2.00 per hour increase in the min wage. As the company is implementing this change, new hires will now b e started as the wage as workers who have been on the job for two years. This is an example of - Answer -pay compression. HR can demonstrate it strategic capability by - Answer -linking organizational effectiveness and development outcomes to organizational goals. During workforce planning HR determines that 20 new employees will be needed to achieve organizational plans for growth in global markets. This determination is part of which area in a work force analysis process? - Answer -Demand analysis Organiz ations that achieve total quality management are most likely to create an environment that - Answer -rewards satisfaction of customer needs What is different about the employment at will concept of the employment relationship? - Answer -Under the employment at will doctrine a firm can terminate an employee at any time without prior notice A company purchases new billing software. What method will be most effective in training employees to use the new system? - Answer -Demonstration and structured exercises what is most helpful in forecasting future staffing conditions? - Answer -HRIS information and performance management data A supervisor conducts an investigatory meeting to obtain information that could be the basis for a disciplinary action. According to the Weingarten case who may union employees have attend the investigatory meeting? - Answer -Union rep. What is the most accurate characterization of business value? - Answer -What constitutes value may be different in different organizations The rule proposes that to develop managers it is important to engage them in three clusters of experience, using a 70 -20-10 ratio. What type of experience does the 70 in the ratio stand for? - Answer -Challenging assignments What characteristic typically distinguishes a job function as essential? - Answer -
Requirements for highly specialized skills. A job design strategy that increases the variety of responsibilities but requires the same skill level is referred to as - Answer -job enlargement Which function has the best intelligence about the highest awareness of customers, market needs, and competitive threats? - Answer -Marketing and sales Which phrase is most characteristic of replacement planning as opposed to succession planning? - Answer -Matches the requirements of specific positions with individuals who have specific skills. What task must be accomplished before identifying and analyzing risks? - Answer -
Understanding the organization's risk appetite What political factor s can have an impact on talent acquisition and retention? - Answer -
Government and taxes What would be examples of perquisites? - Answer -Company cars and club memberships An objective in broadbanding is to? - Answer -support the de -layering efforts of an organization Gaps between actual and desired performance are best identified in which phase of the ADDIE process? - Answer -Assessment what is the most complete definition of the term "duty of care"? - Answer -an employer takes all steps reasonably possible to ensure employee health and safety What term is used to describe traditionally higher -level leadership responsibilities being transferred to leaders at lower levels? - Answer -Task migration
Recruitment fees What can we learn from observing how organizations manage change? - Answer -The way an organiz ation responds to change is a good predictor of success What is the basis of civil law? - Answer -Legislative acts An organization's state mandates a $2.00 per hour increase in the min wage. As the company is implementing this change, new hires will now b e started as the wage as workers who have been on the job for two years. This is an example of - Answer -pay compression. HR can demonstrate it strategic capability by - Answer -linking organizational effectiveness and development outcomes to organizational goals. During workforce planning HR determines that 20 new employees will be needed to achieve organizational plans for growth in global markets. This determination is part of which area in a work force analysis process? - Answer -Demand analysis Organiz ations that achieve total quality management are most likely to create an environment that - Answer -rewards satisfaction of customer needs What is different about the employment at will concept of the employment relationship? - Answer -Under the employment at will doctrine a firm can terminate an employee at any time without prior notice A company purchases new billing software. What method will be most effective in training employees to use the new system? - Answer -Demonstration and structured exercises what is most helpful in forecasting future staffing conditions? - Answer -HRIS information and performance management data A supervisor conducts an investigatory meeting to obtain information that could be the basis for a disciplinary action. According to the Weingarten case who may union employees have attend the investigatory meeting? - Answer -Union rep. What is the most accurate characterization of business value? - Answer -What constitutes value may be different in different organizations The rule proposes that to develop managers it is important to engage them in three clusters of experience, using a 70 -20-10 ratio. What type of experience does the 70 in the ratio stand for? - Answer -Challenging assignments What characteristic typically distinguishes a job function as essential? - Answer -
Requirements for highly specialized skills. A job design strategy that increases the variety of responsibilities but requires the same skill level is referred to as - Answer -job enlargement Which function has the best intelligence about the highest awareness of customers, market needs, and competitive threats? - Answer -Marketing and sales Which phrase is most characteristic of replacement planning as opposed to succession planning? - Answer -Matches the requirements of specific positions with individuals who have specific skills. What task must be accomplished before identifying and analyzing risks? - Answer -
Understanding the organization's risk appetite What political factor s can have an impact on talent acquisition and retention? - Answer -
Government and taxes What would be examples of perquisites? - Answer -Company cars and club memberships An objective in broadbanding is to? - Answer -support the de -layering efforts of an organization Gaps between actual and desired performance are best identified in which phase of the ADDIE process? - Answer -Assessment what is the most complete definition of the term "duty of care"? - Answer -an employer takes all steps reasonably possible to ensure employee health and safety What term is used to describe traditionally higher -level leadership responsibilities being transferred to leaders at lower levels? - Answer -Task migration
