COMM 1500 UGA Exam 2 Questions and Answers Solved 100%

3. Trompenaars's Dimensions: - The theory was created to help understanding and managing cultural differences. The model is limited in that it cannot measure individual's preference on each dimension. Model should be used as a guide 5 functions of listening - Comprehend Discern Analyze Appreciate Support 5 Steps of Listening - receiving, attending to, understanding, responding too, and recalling sounds and visual images. 7 Concepts of Trompenaars' - Universalism vs. Particularism Individualism vs. Communitarianism Specific vs. Diffuse Neutral vs. Emotional Achievement vs. Ascription Sequential time vs. Sychronious Time Internal vs. Outer Directions Achievement - People believe that you are what you do and they base your worth accordingly. There cultures value performance no matter who you are. Countries include US, Canada, Australia, Scaninavia Action Oriented Listeners - Those who prefer to receive brief, to-the-point, accurate information for decision making or for initiating a course of action. For example, a supervisor who requires brief summaries from department heads and does not want to bat around details in long ors - touching gestures, often unconsciously made, that serve a physical or psychological purpose Aggressive Hostile Touch - aggressive listening - listening in order to find an opportunity to attack or collect information to use against the speaker Amplification - Anger - The negative primary emotion that occurs when you are blocked or interrupted from attaining an important goal by what you see as the improper action of an external agent artifacts - things we possess that influence how we see ourselves and that we use to express our identity to others Ascription - People believe you should be valued for who you are. Power, title, and position matter in these cultures and these roles define behavior. Countries include France, Italy, Japan, and Saudi Arabia. attending - listener devotes attention to received information Attention Focus - : Preventing unwanted emotions by intentionally devoting your attention only to aspects of an event or encounter that you know will not provoke those emotions. For example- you disregard you uncles snide comments while forcing your all you interests on your aunt's conversation. Back Channel Cues - nonverbal and verbal responses that signal you've paid attention to and understood specific comments Blended Emotions - Two or more primary emotions at the same time. For instance, Melinda feels fear and anger when her daughter is not home by curfew.Catharsis - Within the field of interpersonal communication, the assumption that openly expressing emotions enables you to purge them. Chronic Hostility - A persistent state of simmering or barely suppressed anger and near-constant state of arousal and negative thinking. Collectivism - The practice or principle of giving a group priority over each individual in it. In a way, the needs of the many outweigh the needs of the few. In collectivistic cultures, people emphasize group identity (the we, rather than the me), interpersonal harmony, and the well-being of in-groups. Collectivistic cultures include Guatemala, Pakistan, Korea, and Japan. Collectivistic Cultures and Listening - Cultures that emphasize group identity, interpersonal harmony, and the well-being of in-groups. Collectivistic cultures also value the importance of belonging to groups that look after members in exchange for loyalty. communication apprehension - the fear or anxiety associated w/ interaction that keeps someone from being able to communicate cooperatively Communication Plans - Mental maps that describe exactly how the communication of communication process plans to unfold. For example, before calling to complain about her telephone bill, Marjorie mentally rehearses how she will explain her problem and what objections she might face. connotative meaning - understanding of a word's meaning based on the situation and the shared knowledge between communication partners constitutive rules - guidelines that define word meaning according to a particular language's vocabulary Content Oriented Listeners - Those who prefer to be intellectually challenged by messages- they prefer complex, detailed information. For example, a supervisor reviews the success of a fund fundraising event by requesting data analyzing the effectiveness of her team's publicity campaign instead of asking to hear about team members' rative communication - producing messages that are understandable, taking active ownership for what you're saying by using "I" language, and making others feel included cooperative principle - idea that we should make our verbal messages as informative, honest, relevant, and clear as is required, given what the situation requires Cooperative Verbal Communication - Producing messages that are understandable, taking active ownership for what you're saying by using "I" language, and making others feel included. Cultural Values - Culture - The established, coherent set of beliefs, attitudes, values, and practices shared by a large group of people. Deactivation - Preventing unwanted emotions by systematically desensitizing yourself to emotional experience. For example, Josh insulates himself numbness after wife death. Deception - Deliberately using uninformative, untruthful, irrelevant, or vague language to for the purpose of misleading others. Defensive Communication - Impolite messages delivered in response to criticism, or perceived slights. For instance, when Stacy asks Lena to slow down her driving, Lena snaps back "I'm not going too fast. If you don't like how I drive ride with someone else." denotative meaning - the literal, or dictionary, definition of a word Denotative Meaning - The literal, or dictionary, definition of a word.