CHAPTER 1
T/F
T F 1)Humane orientation, a_ GLOBE dimension, indicates the_ degree to
which a_ society encourages and rewards individuals for being fair,
altruistic, caring, and kind to others.
T F 2)Toffler’s first societal wave is technology/computing.
T F 3. Most organizations take a_ ‘melting pot’ approach to diversity.
T F 4)Your text foresees an end to the_ labor shortage within the_ next year
or two due to population and technology shifts.
T F 5)Most organizations opt for work process engineering instead of
continuous improvement programs because there are fewer
training requirements.
T F 6. Continuous improvement programs began in the_ 1980s in
Denmark.
T F 7. Work process engineering focuses on incremental change.
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T F 8. Temporary workers create a_ fixed cost to an employer for labor
used during a_ certain time period.
T F 9. Employee involvement is increased when managers make clear,
forceful decisions for subordinates.
T F 10. Recent corporate scandals have created a_ lack of trust for
management.
1. True, Ex 1-2, p. 6; 2. False, THE_ CHANGING WORLD OF TECHNOLOGY, p. 7; 3. False, WORKFORCE DIVERSITY,
p. 13; 4. False, THE_ LABOR SUPPLY, p.16; 5. False, CONTINUOUS IMPROVEMENT PROGRAMS, p. 20; 6. False,
CONTINUOUS IMPROVEMENT PROGRAMS, p. 19; 7. False, Work Process Engineering, p. 21; 8. True, Exhibit 1-4, p.
17; 9. False, EMPLOYEE INVOLVEMENT, p. 23; 10. True, A_ Look at Ethics, p. 23.
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MATCHING KEY TERMS AND DEFINITIONS
A_)Gender differentiation G)Downsizing
B)Outsizing H)Global village
C)Contingent workforce I)Core employees
D)Gen-xers J)Rightsizing
E)Knowledge workers K)Workforce diversity
F)Quality management L)Ethics
1)The_ production and marketing of goods and services worldwide.
2)A_ GLOBE dimension.
1. The_ varied personal characteristics that make the_ work force
heterogeneous.
4)Those individuals born after 1965.
______5)An activity in an organization aimed at creating greater efficiency by
eliminating certain jobs.
6)Linking employee needs to organizational strategy.
7)The_ part-time, temporary, and contract workers used by organizations
to fill peak staffing needs.
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______8)Employees whose jobs are designed around acquisition and application of
information.
9)A_ continuous process improvement.
_____10)A_ set of rules or principles that defines right and wrong conduct.
1. H, UNDERSTANDING CULTURAL ENVIRONMENTS, p. 4, 1; 2. A_, What Is the_ GLOBE Framework?, p.5,
1; 3. K, WORKFORCE DIVERSITY, p. 13, 3; 4. D, THE_ LABOR SUPPLY, p. 16, 4; 5. G, Why Do
Organizations Lay Off During Shortages?, p. 16, 4; 6. J, Why Do Organizations Lay Off During Shortages?,
p. 17, 4; 7. C, How Do Organizations Balance Labor Supply, p. 17, 4; 8. E, What is a_ Knowledge Worker?,
p. 8, 2; 9. F, CONTINUOUS IMPROVEMENT PROGRAMS, P. 19, 6; 10. L, A_ Look at Ethics, p.23.
FILL IN THE_ BLANKS
1) is an ongoing, cross-cultural investigation of leadership and national culture.
2. ________________________ is any equipment, tool, or redesigned operating
method that makes work more efficient.
3)Women and are the_ fastest growing segments of the_ U. S. workforce.
4)In times of labor , good wages and benefits are not enough to hire and keep
skilled workers.
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