PGA PGM 3.0 - Level 3 Practice Questions - All Questions and 100% Correct Answers Updated 2024

A four-ball has just completed a round of golf and decides to stay for lunch. One player inquires about the seafood special. What would be an appropriate response from the server? - ANSWER-Give only needed information about the specific dish A golfer in the grill room is asking about the new seasonal dessert menu. How would a server respond utilizing the interpersonal skill of "encouraging open expression"? - ANSWER-Encouraging open expression A hydraulic leak is discovered when using a triplex mower on the greens. What type of input amplifier can be implemented to minimize the problem? - ANSWER-Provide on the spot coaching, develop a checklist, or job aide that is easily accessible A manager's approach in delegating an assignment will vary depending upon which two considerations? - ANSWER-Capabilities and willingness A member attempts to return a golf shirt and demands a cash refund. The assistant professional insists on following the established return policy for exchange. The member complains to the head professional, who then reprimands the assistant. Which element of the performance system is misaligned in this situation? - ANSWER-Feedback A PGA General Manager has a new Head Professional who is enthusiastic but inexperienced in Private club events. The Head Professional has expressed interest in running upcoming Ladies Member-Guest event. How can the PGA General Manager effectively use the element of feedback once she has used the directing strategy to delegate this event? - ANSWER-Provide feedback that helps clarify the task or make it more motivating A player sees water on the left side of the hole and then begins to visualize a fade for the tee shot. What is the player focusing on? - ANSWER-Type of shot to be played A relatively new golfer has taken a series of golf lessons beginning with putting, then chipping, then pitching, and most recently full swing with his irons. He has been able to transfer the relationship of impact from previous lessons to his full swing. Why has this student succeeded in his golf learning? - ANSWER-Learning was retained and positively transferred between lessons