Test Bank for Marketing: An Introduction, 8th Canadian Edition by Gary T. Armstrong
All Chapters Included ✅
Marketing: An Introduction, 8Ce (Armstrong)
Chapter 1 Marketing: Creating Consumer Value and Engagement
1) Simply put, marketing is ________.
A) the act of selling products
B) building a recognizable and remembered brand
C) building and nurturing relationships with consumers in order to create profit for businesses
D) creating new products
Answer: C
Diff: 1 Type: MC
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Application of knowledge
2) Amazon, like many other successful companies, is driven by one primary objective, namely
________.
A) putting the consumer experience at the centre of all that they do
B) providing shareholders with healthy returns on their investments
C) acquiring companies in order to add to its many product offerings
D) acquiring market share from industry leader, Walmart
Answer: A
Diff: 1 Type: MC
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Application of knowledge
3) According to the five-step model of the marketing process, the first step in marketing is
________.
A) capturing value from customers to create profits and customer equity
B) engaging customers, building profitable relationships, and creating customer delight
C) understanding the marketplace and consumer needs and wants
D) designing a customer-driven marketing strategy
Answer: C
Diff: 2 Type: MC
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Analytical thinking
4) In recent years, marketers have leveraged various forms of social media and other
technologies to advance their primary goal of ________.
A) gaining favourable media attention
B) being better able to reach the customer directly, personally, and interactively
C) gathering more sales data (big data)
D) finding less expensive ways to operate thus driving higher levels of profitability
Answer: B
Diff: 2 Type: MC
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Analytical thinking
1
,5) Management guru Peter Drucker stated, "The aim of marketing is to make selling
unnecessary."
Answer: TRUE
Diff: 1 Type: TF
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Analytical thinking
6) What is marketing? Briefly describe the marketing process.
Answer: Marketing can be defined as the process by which companies create value for
customers and build strong customer relationships in order to capture value from customers in
return. The marketing process consists of five steps. In the first four steps, companies work to
understand consumers, create customer value, and build strong customer relationships. In the
final step, companies reap the rewards of creating superior customer value. By creating value for
consumers, they in turn capture value from consumers in the form of sales, profits, and long-term
customer equity.
Diff: 2 Type: ES
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Analytical thinking
7) As described in the text, the CEOs of both Airbnb and Target share a practice that they believe
makes them more capable leaders of their company. This practice involves more frequent
________.
A) interviews with the media (Fortune Magazine, Wall Street Journal)
B) blog posts on how to run a company (Jeff Bullas, James Altucher)
C) visits to their locations (Airbnb hosts and Target stores)
D) personal vacations to ensure they get rested while enjoying time away from their role
Answer: C
Diff: 2 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
8) ________ are defined as states of felt deprivation.
A) Needs
B) Ideas
C) Demands
D) Values
Answer: A
Diff: 1 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
2
,9) ________ are the form human needs take as they are shaped by culture and individual
personality.
A) Wants
B) Necessities
C) Benefits
D) Risks
Answer: A
Diff: 1 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
10) Consumers' needs and wants are fulfilled through ________.
A) value
B) demand
C) desire
D) market offerings
Answer: D
Diff: 1 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
11) Abel now has the buying power to purchase the computer that he wanted to buy six months
ago. Abel's want has most likely become a ________.
A) need
B) value
C) demand
D) market offering
Answer: C
Diff: 3 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
12) Canadian telecommunications giant Bell has committed resources to continue its annual,
"Let's Talk" day to promote greater awareness in mental health. This is an example of a
marketing offering for a(n) ________.
A) product
B) exchange
C) idea
D) place
Answer: C
Diff: 2 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
3
, 13) Marketers are said to suffer from marketing myopia when they ignore underlying consumer
needs and focus excessively on ________.
A) consumers' brand experiences
B) competitors' threats
C) the specific products they offer
D) competitors' strengths
Answer: C
Diff: 2 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Application of knowledge
14) Walt Disney World Resort doesn't just offer amusement park rides it uses its famed Disney
magic to create carefully orchestrated ________.
A) service offerings
B) benefits
C) wants
D) experiences
Answer: D
Diff: 2 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
15) When considering the factors that influence the experience of Walt Disney World Resort,
something as simple as how each employee is identified makes a difference. At Disney World,
employees are called ________.
A) cast members
B) Mickey's Crew
C) Precious Jewels
D) Mickey's Mouseketeers
Answer: A
Diff: 1 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Application of knowledge
4
All Chapters Included ✅
Marketing: An Introduction, 8Ce (Armstrong)
Chapter 1 Marketing: Creating Consumer Value and Engagement
1) Simply put, marketing is ________.
A) the act of selling products
B) building a recognizable and remembered brand
C) building and nurturing relationships with consumers in order to create profit for businesses
D) creating new products
Answer: C
Diff: 1 Type: MC
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Application of knowledge
2) Amazon, like many other successful companies, is driven by one primary objective, namely
________.
A) putting the consumer experience at the centre of all that they do
B) providing shareholders with healthy returns on their investments
C) acquiring companies in order to add to its many product offerings
D) acquiring market share from industry leader, Walmart
Answer: A
Diff: 1 Type: MC
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Application of knowledge
3) According to the five-step model of the marketing process, the first step in marketing is
________.
A) capturing value from customers to create profits and customer equity
B) engaging customers, building profitable relationships, and creating customer delight
C) understanding the marketplace and consumer needs and wants
D) designing a customer-driven marketing strategy
Answer: C
Diff: 2 Type: MC
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Analytical thinking
4) In recent years, marketers have leveraged various forms of social media and other
technologies to advance their primary goal of ________.
A) gaining favourable media attention
B) being better able to reach the customer directly, personally, and interactively
C) gathering more sales data (big data)
D) finding less expensive ways to operate thus driving higher levels of profitability
Answer: B
Diff: 2 Type: MC
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Analytical thinking
1
,5) Management guru Peter Drucker stated, "The aim of marketing is to make selling
unnecessary."
Answer: TRUE
Diff: 1 Type: TF
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Analytical thinking
6) What is marketing? Briefly describe the marketing process.
Answer: Marketing can be defined as the process by which companies create value for
customers and build strong customer relationships in order to capture value from customers in
return. The marketing process consists of five steps. In the first four steps, companies work to
understand consumers, create customer value, and build strong customer relationships. In the
final step, companies reap the rewards of creating superior customer value. By creating value for
consumers, they in turn capture value from consumers in the form of sales, profits, and long-term
customer equity.
Diff: 2 Type: ES
LO: 1-1: Define marketing and outline the steps in the marketing process.
AACSB: Analytical thinking
7) As described in the text, the CEOs of both Airbnb and Target share a practice that they believe
makes them more capable leaders of their company. This practice involves more frequent
________.
A) interviews with the media (Fortune Magazine, Wall Street Journal)
B) blog posts on how to run a company (Jeff Bullas, James Altucher)
C) visits to their locations (Airbnb hosts and Target stores)
D) personal vacations to ensure they get rested while enjoying time away from their role
Answer: C
Diff: 2 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
8) ________ are defined as states of felt deprivation.
A) Needs
B) Ideas
C) Demands
D) Values
Answer: A
Diff: 1 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
2
,9) ________ are the form human needs take as they are shaped by culture and individual
personality.
A) Wants
B) Necessities
C) Benefits
D) Risks
Answer: A
Diff: 1 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
10) Consumers' needs and wants are fulfilled through ________.
A) value
B) demand
C) desire
D) market offerings
Answer: D
Diff: 1 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
11) Abel now has the buying power to purchase the computer that he wanted to buy six months
ago. Abel's want has most likely become a ________.
A) need
B) value
C) demand
D) market offering
Answer: C
Diff: 3 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
12) Canadian telecommunications giant Bell has committed resources to continue its annual,
"Let's Talk" day to promote greater awareness in mental health. This is an example of a
marketing offering for a(n) ________.
A) product
B) exchange
C) idea
D) place
Answer: C
Diff: 2 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
3
, 13) Marketers are said to suffer from marketing myopia when they ignore underlying consumer
needs and focus excessively on ________.
A) consumers' brand experiences
B) competitors' threats
C) the specific products they offer
D) competitors' strengths
Answer: C
Diff: 2 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Application of knowledge
14) Walt Disney World Resort doesn't just offer amusement park rides it uses its famed Disney
magic to create carefully orchestrated ________.
A) service offerings
B) benefits
C) wants
D) experiences
Answer: D
Diff: 2 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Analytical thinking
15) When considering the factors that influence the experience of Walt Disney World Resort,
something as simple as how each employee is identified makes a difference. At Disney World,
employees are called ________.
A) cast members
B) Mickey's Crew
C) Precious Jewels
D) Mickey's Mouseketeers
Answer: A
Diff: 1 Type: MC
LO: 1-2: Explain the importance of understanding the marketplace and consumers and identify
the five core marketplace concepts.
AACSB: Application of knowledge
4
