BUSMHR 3200 Charles Buchanan Org Behavior: Exam 1Questions And Answers Rated A+ New Update Assured Satisfaction

3 key functions of leaders and managers - authority, responsibility, accountability 4 skills employers desire most - 1. critical thinking 2. problem solving 3. judgement and decision making 4. active listening 5 characteristics of bad employees - 1. problems with interpersonal relationships 2. fail to hire, build, and lead a team 3. fail to meet business objectives 4. unable to change or adapt 5. lack functional orientation 5 dimensions of social learning/cognitive theory - symbolizing, forethought, vicarious learning, self-control, self-efficacy 7 competencies - self, diversity, across cultures, communication, teams, change, ethics accountability - acceptance of success or failure across cultures competency - The knowledge, skills and abilities to recognize and embrace similarities and differences among nations and cultures. affective component - feeling, sentiments, moods and emotions about some specific person, idea, or objectantecedents - factors internal to the perceiver (info, beliefs, motivation) attribution of external causes - -Consistency is low -Distinctiveness is high -Consensus is high attribution of internal causes - -Consistency is high -distinctiveness is low -consensus is low attribution process - the ways in which people come to understand the causes of their own and others' behavior attributions - made by the perceiver (Perceived internal versus external causes of behavior) authority - the right to make decisions behavioral component - predisposition to act on a favorable or unfavorable evaluation to a specific person, idea, event, or object Big Five personality factors - emotional stability, agreeableness, extraversion, conscientiousness, openness capital - cash, valuables, or goods used to generate income. people are the most important in business carrot and stick approach - policy of offering a combination of rewards and punishment to induce e competency - The knowledge, skills, and abilities to recognize and implement needed adaptations or entirely new transformations in the people, tasks, strategies, structures, or technologies classical conditioning - process by which individuals learn to link the info from a neutral stimulus to a stimulus that causes a response cognitive component - thoughts, opinions, knowledge, or information held by the individual about a specific person, idea, event, or object collectivism - focus on "we" versus "i", emphasis on belonging to an organization, avoid pointing out mistakes to save face communication competency - Knowledge, skills and abilities to use all the modes of transmitting, understanding, and receiving ideas, thoughts and feelings for accurately transferring and exchanging info compensation plan - includes pay, healthcare, benefits compensation strategies - market compensation policy market plus market minus components of attitude - affective, cognitive, behavioral consequences - for the perceiver (behavior, feelings, expectations) contingency of reinforcement - the relationship between a behavior and the preceding and following environmental events that influence that behavior culture - the dominant pattern of living, thinking, feeling, and believing that is developed and transmitted by people, consciously or unconsciously, to subsequent generationsdiversity competency - The knowledge, skills and abilities to value unique individual, group and organizational characteristics, embrace such characteristics as potential sources of strength, and appreciate uniqueness of each. emotional intelligence - how well an individual handles oneself and others rather than how smart or capable the individual is in terms of technical skills emotions - complex patterns of feelings toward an object or person