BUSMHR 3200 Exam 3 (Questions & Answers) Rated 100% Correct!!

360 degree performance appraisal - performance measurement combining info from employees' managers, peers, subordinates, self, customers Action Learning - training in which teams get an actual problem, work on solving it and commit to an action plan and are accountable for carrying it out Adventure Learning - teamwork and leadership training program based on the use of challenging structured outdoor activities Alternative Dispute Resolution - ADR - solving a problem by bringing in an impartial outsider and not using the court system Apprenticeship - work-study training method that teaches job skills via combination of on-the-job and classroom training Arbitration - binding process in which a professional arbitrator from outside the org hears the case and makes a decision Assessment - collecting information and providing feedback to employees about their behavior, communication style or skills Assessment Centers - process in which multiple raters (assessors) evaluate employees' performance on exercises - in groups, offsite location Avatars - computer depictions of trainees which the trainees manipulate In online role play Behavioral Observation Scale - BOS - variation of BARS which uses all behaviors necessary for effective performance to rate the performance on a taskBehaviorally Anchored Rating Scale - BARS - performance measure; rates behavior in terms of a scale showing specific statements of behavior that describe different levels of performance Benchmarking - compare performance with other companies and learn how the strongest performing company achieves results Benchmarks - measurement tool that gathers ratings of manager's use of skills associated with success in managing Calibration Meeting - managers discuss employee performance ratings, provide evidence supporting, goal → eliminate the influence of rating errors Centralized Decision Making - key decisions made by top management Change Agent - someone who is a catalyst in helping orgs to deal with old problems in new ways Closed System - self-sufficient; closed to surrounding environment Coach - peer or manger who works with employee to motivate, help develop skills and provide reinforcement and feedback Commitment to change - mindset that binds an individual to a course of action deemed necessary for successful implementation of a change initiative Consideration - leader behavior associated with creating mutual respect/trust, focus on a concern for group member's needs and desires Contingency Approach - orgs tend to be more effective when they are structured to fit the demands of the situationContingency Factors - situational variables that cause one style of leadership to be more effective than another Coordination Training - team training that teaches the team how to share information and make decisions to obtain the best team performance Critical Incident Measure - performance measure; based on managers records of specific examples of acting effectively/ineffectively Cross-Training - team training in which team member's understand and practice each other's skills so that they are prepared to step in and take another members place Decentralized decision making - important decisions made by middle-lower class managers Diversity Training - training designed to change employee attitudes about diversity and/or develop skills needed to work with a diverse workforce Downward Move - employee is transferred to a position with less responsibility/authority E-learning - receiving training via internet or organizations intranet