BUSMHR 3100 Exam 2 Study Guide Questions With 100% Correct Answers.

5 Stages of Group/ Team Development - Forming ("Breaking the ice" stage) Storming (Time of testing leader's policies and assumptions and how they fit into the power structure) Norming (Group is more cohesive, with less conflict) Performing (Activity focused on problem-solving) Adjourning (Work completed, group moves on to other activities) Arbitration - settling a dispute by agreeing to accept the decision of an impartial outsider Buffering - Counteracting a negative situation that occurred before by creating a positive influence Coalition Building - The assembling of an alliance of groups to pursue a common goal or interest. Coercive Power - Power derived through the ability to punish. Competence - Qualified and capable of performing a task Conflict - A serious problme, disagreement, or argument Conflict Management Styles - Avoiding, obliging, compromising, dominating, integrating (IOADC) Content Theories - Theories that focus on identifying internal factors such as needs and satisfaction. Cross-Functional Teams - Teams that involve individuals from different parts of the organization staff.Devil's Advocate - Programmed conflict technique of assigning someone the role of the critic Dialectism - Programmed conflict technique fostering a structured debate of opposing viewpoints. Dysfunctional Conflict - Conflict that hinders group performance Dysfunctional Teams - threaten organization's interests and do not collaborate well Empowerment - The expansion of employees' knowledge, tasks, and decision-making responsibilities Expert Power - Power derived through advanced knowledge or experience in a particular subject. Extrinsic Motivation - a desire to perform a behavior due to promised rewards or threats of punishment Facilitation - Alternative dispute resolution in which an outside individual facilitates a discussion Group - Two or more freely interacting individuals who share norms and goals and have a common identity; Formal or informal; can overlap Helper - A person who interacts with another human being in such a way as to promote mutual growth Herzberg's Motivator-Hygiene Theory - states that there are certain factors in the workplace that cause job satisfaction, while a separate set of factors cause dissatisfaction. It was developed by psychologist Frederick Herzberg, who theorized that job satisfaction and job dissatisfaction act independently of each other.Impression Management - Any attempt to control or manipulate the images related to a person, organization, or idea using - Speech - Behavior - Appearance Inspirational Appeals - Developing emotional commitment by appealing to a target's values, needs, hopes, and aspirations. Inspirational Motivation - When leaders come up with a vision that is inspiring to others. Inspiring - to fill with an animating, quickening, or exalting influence Intrinsic Motivation - a desire to perform a behavior effectively for its own sake Laissez-Fiare Leadership - Represents a general failure in taking responsibility for leading; Employees often left feeling unsupported and demoralized Leader Member Exchange Theory (LMX) - Based on the assumption that leaders develop unique one-to-one relationships with each of the people reporting to them • Focus on the quality of the relationship rather than behaviors or traits • Leaders with positive in-group exchanges (high LMX) get along better, have higher trust, respect, and liking • Leaders with out-group exchanges (low LMX) tend to have more formal relationships—such as pay for performance— lower levels of trust and respect Legitimate Power - Power derived through one's position, such as a police officer or elected official. Maintenance Role - consists of behavior that fosters constructive relationships among team membersMaslow's Needs Heirarchy - 1) Self-actualization 2) Esteem 3)Love 4)Safety 5)Physiological ; When used to motivate employees: 1) Remember employees have needs beyond the paycheck. 2) Focus on satisfying employee needs related to self-concepts [Self-esteem and Self-actualization] McClelland's Needs Theory - Achievement: Prefers working on challenges, best in situations in which performance is due to effort and ability prefers to work with other high achievers Affiliation: Likes to work in teams with cooperation and collegiality, tends to avoid conflict, likes to be praised in private. Power: Likes to be in charge, likes to be in control of people and events, appreciates being recognized Mediation - The act or process of using an intermediary to effect an agreement or reconciliation. Mindfulness - The awareness that emerges through paying attention on purpose; Is in the present moment; Is nonjudgemental to the unfolding of experience moment by moment; Requires effort because the brain works in ways that detract from staying focused; Improves interpersonal communication; Requires attentional balance