BOP Test Guide / Test 2 Exam Questions With Solutions

BOP Test Guide / Test 2 Exam Questions With Solutions Three responsibilities as a correctional worker Ensure the safety of persons and property Establish order Maitain security In order to meet your responsibilities you may have to: 1. Intervene 2. Take responsibility for resolving the situation 3. Get both sides of the story In chapter (Listening and Responding) you learned how to: Recognize how to show someone you are paying attention Recognize the difference between effective paraphrasing and reflecting techniques and give examples of each Identify effective listening and responding techniques Listening: Problem -solving or Sizing -up requires at least two things as a listener Concentrate closely on the person who is talking BOP Test Guide / Test 2 Exam Questions With Solutions Communicate your attention to the person What are the four main points to remember about Communicating attention while you listen. 1. Maintain Eye Contact 2. Attentive Posture, Positioning, and Body Language. 3. Follow the Speaker Verbally 4. Use Silence Effectively Three overall body language tips. Sit or lean forward Keep Still Be aware of the look on your face Two ways of using silence effectively Let yourself be quiet Let the speaker be quiet sometimes Name the two techniques that involve Responding 1. Paraphrasing 2. Reflecting BOP Test Guide / Test 2 Exam Questions With Solutions When Paraphrasing the Words 1. Determine the Basic Message 2. Rephrase the Key Content Two parts of Reflecting 1. Identify the Basic Feelings 2. Capture the specific mood and feeling in the words and reflect them back to the speaker. 4 conditions that may lead to a hostage situation 1. Crime in Progress 2. Riot or Mob Action 3. Inmate Grievance 4. Individual Action 4 Ways of neutralizing a hostage situation 1. Hostage Negotiations 2. Planned Assault 3. Use Of Chemical Weapons 4. Use of Marksman Fire (Last Resort)