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Bop Test 2 Exam Questions With Solutions

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Bop Test 2 Exam Questions With Solutions Controlling the situation 1 - intervene 2 - take responsibility 3 - get both sides of the story Sizing up situation Listen to what inmates are saying, identify things out of place Communicating attention while you listen 1 - maintain eye contact 2 - attentive posture, positioning, and body language (lean forward, avoid distracting gestures, be aware of facial expressions) 3- follow the speaker verbally 4 - use silence effectively (let yourself be quiet, let the speaker be quiet)

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