AF F 5 Level Questions and solutions

AF F 5 Level Questions and solutions SAF/FM is composed of which sub-organizations? (Mark all that apply). Deputy Assistant Secretary for Budget (FMB) Deputy Assistance Secretary for Programs (FMP) Deputy Assistant Secretary for Cost and Economics (FMC) Deputy Assistant Secretary for Financial Operations (FMF) Workforce Management and Executive Services Directorate (FME) Who is the principal advisor and assistant to the secretary and deputy secretary of Defense for budgetary and fiscal matters? USD(C) Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:01 / 0:15 Full screen Brainpower Read More Deputy Assistant Secretary for Cost and Economics (FMC) goal is to deliver credible, objective analysis, enabling cost conscious decisions. True Who performs quality review inspections, develops and managing internal review checklists and ensures squadron internal controls are in place and working? FMQ The QAM, appointed by the base Commander, provides technical assistance and advice to the Comptroller and staff. False DFAS-LI All Services (Accounting) DFAS-CL Navy, Marine Corps, & Retirees DFAS-IN Air Force, Army (Pay) DFAS-RO Army Accounting DFAS-CO Defense Agency Which is a division of the Resource Directorate? Resource Management Analysis Cost & Comparative Analysis Financial Operations Integration Planning and Programming Which are within the Comptroller Squadron and has become an additional duty for FM personnel due to funding cuts? Local Area Network Support (FMZ) What was created in 1991, by the the Secretary of Defense to reduce the cost of Defense Department finance and accounting operations and to strengthen financial management through consolidation of finance and accounting activities across the department? Defense Finance and Accounting Services Air Force employees can use official email systems to inform other employees about unofficial fundraising activities when approved by the organization's commander. True Which items are considered gifts between employees? (Mark all that apply). Sporting event tickets, Paperweights Which of the following political activities are active duty service members allowed to do? (Mark all that apply) Display a political sticker on a private vehicle Write a letter to the editor of a newspaper expressing7 personal views on public issues or political candidates, if such action is not part of an organized letter-writing campaign If you receive a gift from an outside source that exceeds $20, you can simply pay the difference in order to be in compliance with the regulation. False When dealing with official travel, a traveler who has a personal credit card that would generate more desirable travel benefits may use their personal card instead of the government travel card. False Which of the following is NOT associated with the professionalism principle? (Mark all that apply). Flexibility Customers expect you to stay with an issue until it is resolved, unless you're not involved in the actual resolution. False Unmet expectations may result in disappointment, _____________, and anger. Frustration Which of the following should you do when trying to de-escalate difficult situations? Work to maintain mutual respect The five principles of customer service are: Friendliness, Recovery, Problem Resolution, Professionalism, and __________________. Flexibility Which of the following is NOT one of the six recommendations when returning a telephone call? Wait for the customer to ask why you're calling Which of the following is TRUE about using jargon when communicating with customers? Don't use a lot of abbreviations or acronyms To show you understand what the problem is, you should restate the problem to the customer. True The ability to restate what has been communicated is called active listening. Which of the following is NOT something you should say to a customer to display empathy and compassion toward that person? This is too complicated to try and explain E-mail messages should be written in a readable sized font such as _______ point. 12 All official e-mail must be digitally signed. True Which of the following is considered sensitive information ? (Mark all that apply) Biometric Data Social Security Number Medical Information When e-mailing sensitive PII, who may be listed in the "bcc" block? No One When transmitting personal information over e-mail you should add _________ to the subject line. FOUO Which Part in the CFETP provides information necessary for overall management of the specialty? 1 What is considered a Total Force initiative that provides contingency training throughout an individual's career? Contingency Training Lifecycle (CTL) How many proficiency levels are there in the Financial Management Certification process? 5 Where do you download training material from in order to conduct OJT? Financial Information Collaboration Space Which part of the CFETP is used by unit-level supervisors and trainers to identify, plan, and conduct training commensurate with the overall goals of the plan? 2 How many total competencies are there in the Financial Management Certification Program? 24 Financial Management Certification Program competencies include Financial Management Analysis, Budget Formulation, and Financial Management Systems. True