BOMI: Fundamentals of Facilities Management - CHPT 1 Questions And Answers With Verified Solutions

8 Headings under Facilities Management - Maintenance and Operations Real Estate Administrative Services Facility Planning Space Management and Planning Finance and budgeting Architectural and Engineering Services Occupational Health and Safety Asset Management - Maximizing value to a... Portfolio of properties from acquisition to disposition within the objectives defined by the Owner. It utilizes strategic planning, investment analysis, and the positioning of a property in the marketplace. Benchmarking - Comparing activities, standards, levels of performance, and other factors to those of another company Competency assessment - A process of identifying underlying characteristics that lead to successful performance among a group of employees, within a job category, or at a given Hierarchical level and organization Define property management Page 25 - Maintaining and creating value in real property consistent with the owner's objectives thru the efficient balance of Tenant and owner relations, financial budgeting and expense control, risk management and other operational aspects of the property in compliance with the highest standard of professional ethics. Describe 2 prospectives on space management.Pages 28/29 - Inside out view... The FM looks from inside the business out to the external environment of economic forces, the marketplace, and corporate competition thru the eyes of a manager of a given business. Fac Mgmt plays an important role in integrating employees, work processes, and workplaces into a coherent and productive system. These elements ID by Fac Mgmt Institute are: - People - end users, vendors, visitors, who utilize the space. Process - all work processes that occur in the space, namely pedestrian and vehicular movement, work, and paper flow. Place - physical infrastructure of a building and how it supports employees work. Physical infrastructure includes the land and site; individual buildings; occupant or tenant spaces, with their individual workstations and offices; production, fabrication, and execution areas, such as those found in industry; and utilities, energy, and telecommunications equipment. Facilities management responsibilities such as evaluating the effectiveness of service, benchmarking, management of audits, and development of innovative improvements are all part of what function? - They are all an essential part of facility management that must be handled diligently Facility Management Dev by BOMI - coordinates the physical workplace with the people and work of an organization. The primary function of facility management is to plan, establish and maintain a work environment that effectively supports the goals and objectives of the organization. Facility Management - integrates the principles of business administration, planning and design, architecture, and behavioral and engineering sciences. General Principles that have become the focus of Facility Management - Integration of people, process, and place Work environments impact on productivity Defining client: internal/external customers Customer service and quality New management work styles Relationship to corp. business strategy/plngIssues of project control and management Financial performance Fac Mgmt as a profession and business Fac Mgmt as a process How can a facility manager best improve worker productivity? Page 9 and 10 - Fostering better human performance by providing the environment and tools that people need to work effectively and efficiently. How can facility management successfully affect the corporate mission? Page 22 - ? In most companies how our facility departments viewed? Page 20 - They are viewed as overhead because they do not generate sales and revenue as profit centers do Turn rate - The one year rate of a physical reconfiguration of workspace caused by work or transfer, including furniture partition, cable, and telephone relocations; usually expressed as a percentage of total workspace area involved in reconfiguration What are the three dimensions of quality? Page 12 - Input - understanding the customers needs and expectations. Process - taking action to meet/exceed those needs/expectations. Output - following up to determine if the action was appropriate and if customer is satisfied. What do you facilities managers engage in to anticipate and respond appropriately to current and future business trends? Page 17 - Strategic planning What is the best way for A facility manager to become more proactive and avoid crisis management? Page 9 - They should participate in their company's discussions of corporate management issuesWhat is the most expensive element of most office and other white collar work places? Page 22 - People What percent of a company's capital assets does the average facility department manage? Page 15 - 25% What professional aspect of facility management distinguishes it from related professions? - Coordination and integration across traditionally separate disciplinary lines make a professional aspects of facility management different from related professions