State Farm Independent Auto Exam Latest Version Updated 2024

ACM - ANSWER-Auto Claim Manual ADSP - ANSWER-Auto Damage Service Programs AEI - ANSWER-Auto Estimatics Inspectors Auto Damage Service Programs - Discussion Information - ANSWER-forms outline features and benefits available through our program and should be explained to the vehicle owner when we receive notice of the claim Auto Service Commitment - ANSWER-customers with vehicle damage claims expect repairs to be completed properly, promptly, and at competitive prices CAPA - ANSWER-Certified Automotive Parts Association CCF - ANSWER-Coverage Confirmation Form Certified Crash Related Non-OEM Parts - ANSWER-such parts are subject to certification standards developed by an organization approved by State Farm*: •Bumper components •Lighting components •Radiator supports/tie bars and associated mounting components •Outer sheet metal and plastic/composite parts The vehicle owner may request a new non-OEM crash part that is not certified. In this situation, we should pay the claim based on the part being utilized Claims Summary - ANSWER-State Farm will pay claims based upon reasonable, competitive prices for repairs necessary to repair the vehicle in a quality manner. The policy contract and law of damages will assist us in determining whether certain operations are payable Collision Coverage - ANSWER-Pays repair or replacement of your vehicle regardless of who's at fault. Must pay ACV minus the deductible. Competitive Bids - ANSWER-process requires that two or more repairers submit competitive estimates or "bids" for a specific repair job Comprehensive Coverage - ANSWER-Pays for damage or loss of your vehicle other than an accident. Includes: Hail, Vandalism, flood, fire, and theft. Contracts with repairers - ANSWER-We do not enter into contracts with repairers on individual repair jobs on a fixed or "contract" repair job basis. We pay for the estimated cost of repair based on physical damage caused as a result of the loss. Determining Repair Costs - ANSWER-The prices we pay for most repair operations will be determined from printed or electronic collision estimating guides and repair facility survey results. However, it is not possible to determine the cost of every repair operation from these sources. For example, when estimating a sheet metal or other repair operation, the labor estimate is based on judgment time. When estimating judgment time, it should follow what is competitive in the local market to repair the vehicle in a quality manner. DTC - ANSWER-diagnostic trouble codes EC - ANSWER-Estimatics coordinator ECS - ANSWER-Enterprise Claims System EFT - ANSWER-Electronic Funds Transfer