EXDM 300 - Final Questions And Answers With Verified Quiz

80 What percent of people don't know what their passionate about? Anchor Problems only can think of one solution to the problem Coherency Clearly connect the dots between: Who you are What you believe What you are doing Living in alignment with your values and have not sacrificed your integrity along the way collusion A conflict where the parties are inviting the very things they are complaining about, driven by the need to be justified (inward mindset) Components of Designing Meaningful Experience Theme must alter guest's sense of reality Must affect experience of space, matter, and time Engaging themes integrate space, matter, and time into cohesive, realistic whole Creating multiple places within a place Theme should fit enterprise staging the theme Components of Empathy Curiosity Awareness Wicked Problems Gravity problems Anchor Problems Reframing Customer Suspense the gap between what customers remember from the past and what they do not yet know Define Confusion likes hates latent needs Design Thinking Steps empathizedefine ideate prototype test designer mindset be curious try stuff reframe problems know it's a process ask for help Economic Distinctions 1. Commodities 2. Goods 3. Services 4. Experiences Empathize Understand the market, client, and technology Experience Components 1. Planning 2. Anticipation 3. Travel 4. Experience 5. Remembering Experience Staging: Artistic Performance Theme—a set of cues that are intended to invoke a "fantasy" Employees "stay in character" Customize to the individual Stimulate multiple senses Provide memorabilia Include unanticipated value First Philosophy of Ideation You can choose better when have lots of good ideas to choose from Gravity Problems Not Solvable in our reality Harmonize Impressions with Positive Cues TimeSpace Technology Authenticity Sophistication Scale How Do we Betray Ourselves? - Going against our sense of right and wrong - moral self-compromise - failure to be alive to another human being - not related to moral right and wrong How to shift from inward to outside mindset Notice your symptoms Notice when you are in, and get out quickly Write in your journal Never suppress a charitable impulse Can I be the first on out? Ideate Getting Unstuck Ideate/Generative Ideation Reframing Mind Mapping Wild Brainstorming, then Voting IDEATE/Visualize Quantity over Quality Nonjudgemental Brainstorming Ideation Use Creative Confidence Avoid Anchor Problems Use Mind Mapping Infinite Failure Finite Games Infinite Games Inward Mindset Sees People as Objects Vehicles ObstaclesIrrelevancies Life by Design A well-designed life is a life that is generative—it is constantly creative, productive, changing, evolving, and there is always the possibility of surprise. Life Design Choosing Process 1. gather and create options 2. narrow down the list 3. choose discerningly 4. let go and move on Life Design Team Build a team because your life design is co-created Supporters, players, intimates Team should be respectful, confidential, participative, and generative Advise, counsel, discern, contribute long and local views. Develop team into a community Mind Mapping using simple free association of words, one after another, to open up the idea space and come up with new solutions Odyssey Plans A visual/graphical timeline A title for each option in the form of a 6 word headline Questions that the alternative is asking A dashboard where you can gauge: resources, likability, confidence, coherence Passion is the result of good life, not the cause What is Passion? Performance Model Cast = employees Director = manager Stage manager = HR Manager Casting director = interviews Perseverance/ grit Better measure of potential success than IQ Prototype and Test Evaluate and Refine/Implement Prototyping Bias to Action Rapid Iterative Prototyping- small experiments "Building is Thinking" Radical CollaborationPrototyping Odyssey Plans all about asking good questions, outing our hidden biases and assumptions, iterating rapidly and creating momentum for a path we'd like to try out allow you to try and fail rapidly without overinvesting in a path before you have any data. must involve physical experience in the world about building empathy and understanding Prototype Conversations Sacrifice The gap between what customers settle for and what they want exactly Satisfaction The gap between what customers expect and what they perceive they get Second Philosophy of Ideation You never choose your first solution to any problem self-justificationNecessary When We Self-Betray Self Justification Leads to Self Deception The Feelings of Self Betrayal Living in the Box Self Justification is Not a Process If We are Already Self Deceived, We Don't Need to Self Betray to Feel the Negativity Surprise transcending expectations The E in THEME Eliminate negative cues The H in THEMEHarmonize Impressions with Positive Cues The M in THEME Mix in memorabilia The Other E in THEME Engage all Five Senses The T in THEME Theme the experience Theatre Modeling Acting = work Audience = customers Performance = offering Script = processes Drama (plot) = strategy Total Engagement Experiencing complete invovlement in the activity Feeling a sense of ecstasy or euphoria Having great inner clarity- knowing just what to do and how to do itBeing Totally calm and at peace Feeling as if time were standing still or disappearing in an instant Troubled Feelings feeling stuck (experiencing other people or circumstances as having more power over our own happiness than we do) Wayfinding The ancient art of figuring out where you are going when you don't actually know your destination Wicked Problems Undefined or tricky Poverty Crime Obesity Life Design